Why I'll be leaving Multiplay.

[Target Practice]

Hi there.

I'm a new customer to Multiplay, having recently ordered a Team Fortress 2 server for a one-month trial, looking to see how my forum members take to it.

Unfortunately, one month is as far as I'll be taking it.

So far, in the one week I've had the server, I've already had to submit a support ticket because the server wouldn't load, requiring a new profile to be created before the issue was resolved, then had to spend the best part of a day trying to configure a mod (SM_Advertisements by DJ Tsunami) to work before finding out that the issue was related to multiplay (or more specifically clanforge) not updating the server.cfg file properly on installation of the plugin.
We tried to hold our first game on Wednesday night, amid much fanfare and promotion - only to find out half an hour in that Valve have updated the game. Unfortunate, and not really Multiplay's fault, but no problem, right? Just a quick restart and it should update and then we'll be away.
Nope. The server wasn't updated until the next morning, 12 hours later, and we couldn't access the server until then.

And now, after an evening of struggling to play on the server due to incessant lag, I attempted a restart only to find out that... well, I can't. I'm getting a 500 read timeout error when I try to stop/restart it.

And this is all in the first week. So, sorry Multiplay, but I'm not convinced that you can meet the needs of me and my community, and I'll be looking elsewhere for game servers once this month has expired.

[Mk1]

You know, you could have just not paid next months bill, why was this necessary?

[Demondan]

Originally Posted by Mk1

You know, you could have just not paid next months bill, why was this necessary?

It's feedback duh! Same could be said of your reply.

[Target Practice]

Sorry, I did post this in the feedback section, didn't I? I'm sure I did... you know, the bit where you share your experiences with others/the company concerned?

Thanks for your valuable input, though.

EDIT: Dammit, ninja'd by Demondan.

[Mk1]

Originally Posted by Target Practice

Sorry, I did post this in the feedback section, didn't I?

My apologies, i admit i wasn't aware of that area of this forums' existence.

[Deehem]

If you can pop over the ticket ID, I'll take a look and see what's going on.

[Target Practice]

Thanks, but by the time I'd tried some basic troubleshooting etc, I didn't get round to creating a ticket, and the latest problem appears to have resolved itself overnight. The issue isn't so much one single problem - it's the fact I've had so many problems in the first week, and generally things haven't been resolved especially quickly when I have gone through support - I sat in a queue for live support for an hour the other evening, only to be bumped to a ticket, which then didn't get responded to for the best part of six hours.
I know the support guys are busy, and the launch of Battlefield 3 has made you busier, but we all pay our money, and we're all entitled to a certain level of support, and if the existing guys are overloaded, then maybe you need a few more to help out.

I'm not trying to be 'that guy' who's angry on the internet and ranting for the sake of ranting - I'm just a bit disappointed in the service provided, and there's no point sitting there thinking 'man, I'm not happy with this' but not actually doing anything to remedy the situation.

[Target Practice]

...and now you can add the latest 24-hour+ outage to the list as well!