:(

[Shaggmeister]

:)

[CyberDrac]

Initially Multiplay can only order a line speed up to what BT's line speed checker allows them to, once that has been provided Multiplay can ask BT to regrade that line to the maximum that is can actually provide. This is a limitation imposed by BT not by Multiplay. If BT actually maintained their speed checker information more accurately then this would not be an issue.

edit: I was with BT Openworld as my ISP, originally at 1Mb, which they independently of my wishes upgraded to 2Mb at no extra cost. I decided to move to Multiplay and BT point blank REFUSED to let me have a 2Mb line from day one because their line checker said that I couldn't support faster than 1Mb despite me having the figures from my router indicating that I would be good for up to 2Mb without breaking sweat. Multiplay fought for me to get my service regraded to 2Mb despite BT's pig headed stubbornness and ignorance, but it took several weeks. I cannot thank Multiplay enough for their support and I'm glad I now have them as a buffer between me and the muppets at BT.

BT does NOT down grade anyones line PERIOD ... as the above example proves this is quite simply incorrect.

CD

[Igloo]

As cyberdrac said,

As you are not on ip max, the connection information relies on what is set by the ISP or the exchance data, whichever is lowest.

In your case, it seems that the data in the checker is wrong (as normal with these types of issues).

I would suggest coming into #mpdsl on irc.quakenet.org and speaking to an operator there.

They can get the information quickly then and start balls rolling to fix the issue.

[CyberDrac]

Using support@multiplaydsl.net means that you will receive a ticket number ensuring a response, and you can also phone 0871 408 1337 (8p/min) between 10AM and 10PM 7 days a week.

CD

[GeeDee]

Your phone number gives the following report from the BT availability checker:


For Telephone Number 01xxxx xxxxxx on Exchange abc

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

That means that BT Wholesale will only accept orders for either 1: An IP Stream 1000 service ("Original" 1Mb) OR IP MAX (which will rate adapt to the fastest speed it deems stable on your line up to a theoretical maximum of 8Mb).

Your line is under contract to us for the Office 1000 service. BT Will not accept an order for IP Stream 2000 on your phone line. It makes no odds whether you were previously on this service, they will not accept the order (from anyone) now. I'm not sure whether you know, but BT (reasonably) recently decreased the maximum distance limits for 1Mb and 2Mb circuits. When lots of ISPs started regrading users en-masse to 1 & 2Mb from 512k, a lot of lines couldn't take these speeds due to line length and developed faults generating massive fault queues for BT Wholesale. As a result, the line length (max distance from exchange) limits were decreased for higher speed circuits - which applied to all new orders.

Your ISP migration counts as a new order for BT Wholesale and so the new limits apply. Therefore, BTW will not accept an order for anything above 1Mb on your line. The fact that you used to have 2Mb is irrevelant unfortunately.

The product type on your line is "BT IPStream Office 1000" and you have an Office 1000 product from Multiplay. What problems are you experiencing with this?

Hope this has helped to explain things a little better. :)

Giles
Multiplay

[GeeDee]

Additionally, have you ordered a cease on your BT Phone line, or changed any of your contact / billing details with BT? I am seeing a cease on your line from 29/8/2006. Did you change anything with BT recently?

[Unplugged]

What does the Broadband Checker say for your line? If its 1meg and a new provision BT will only place you on a 1meg line. ADSL is based on line limits so BT set a overprotective set or SNR conditions etc to ensure a problem free line. The Line Checker is only ever an estimate without testing of EVERY phone line in the Uk there is no way of getting an exact figure for your line so its based on an average of line lenth and average figures.

Our office connection was limited to 512 with a bit of playing we managed to get it regraded to 1024. Since MAXDsl we are now on 3.5meg. iirr Multiplay dont offer MaxDSL due to the problems. This means they will provision you on the old products.

The Line Rental and Port Cost of your line is no different if you are on 512,1024 or 2048 so why you think multiplay have provisioned you on 1024 to save money I dont know maybe a bit of bandwidth but I seriously doubt it.

If your on 1 meg product Multiplay should be able to submit a regrade order to attempt to get your line onto 2meg. BT more often than not will just say "Computer says no" because thats what their records reflect this is overcomeable by a Manual Order which will override the checker and mean they will try it and then see what the line is like after the regrade. If the limits are good they will leave it if not they will downgrade it again.

And for your information BT WILL and have been known to downgrade a line if they think it is unable to support the product its been placed on although it is rare. If your on the borderline limits and close to the SNR figure quite often they will just downagrade to see if that fixes problems.

[Shaggmeister]

:)

[CyberDrac]

No new connections from Multiplay will be IP MAX (explanation here (http://forums.multiplay.co.uk/showthread.php?t=42706)) and therefore the whole 'AOL do up to 8Mb' issue should be put to one side. The reason why you are on 1Mb not 2Mb has been explained in detail above. No-one has said that you will have to use IP MAX to get 2Mb, MPUK DSL do not use IP MAX any longer, the connection would be an 'original style' ADSL line and that will be connected at BT's insistence at the maximum speed listed in their line checker, BT rather illogically do not accept a previous connection at 2Mb as proof that the line is capable of 2Mb, but that is BT's issue not Multiplay's. If you wish to be regraded then I suggest that you use the methods of contact listed above to request it. It actually has nothing to do with the quality of your line as it stands, it has more to do with BT's operating procedures. I have no doubt that your line is in A1 tip top condition and capable of supporting 2Mb, but BT don't see it that way and so you're stuck with 1Mb until you request a regrade.

BT do downgrade, there is no doubt of that, it happened to me.

CD

[GeeDee]

I did not order a office 1000 connection. I ordered an upto 2Mb connection knowing my line is capable of handling it and my SNR margins proove this, yes??? SNR 36-42 and a loop att of 19.

You need to pay particular attention to the 'Up To' preceeding the 2Mb in your product type. BTW will only accept orders for IP Stream 1000 (which is 1Mb) on your line. This applies to every ISP, not just us. Feel free to check the BTW availability checker yourself if you don't believe me.

Like I stated ALL AOL contracts are for 8Mb regardless off what BT checker says and BT wholesale does what has been contracted by the ISP.

Sorry, but assuming AOL are ordering all circuits as IP MAX (which they must be if they're offering 8Mb) then what they are actually offering is UP TO 8Mb. AOL users on lower quality lines will receive anything from 256k upwards. If you read the AOL website here (http://info.aol.co.uk/broadband/broadband-platinum.adp), you will see what I mean.

Telling me my line has been regraded to a worse connection (live 600yards from the exchange) and that I will have to use IPMAX to get 2Mb is not accurate.

You're right. You have been migrated to a slower service than you were on before. This is not the same as being regraded. Read my first post in this thread for the reasons why. Again, this is a BTW issue and not an ISP issue. Try any other BTW ISPs availabilty checker for IP Stream products and they will all show you 1Mb.

BT will setup whatever connection the ISP asks for, whether or not it is stable is another thing.

Sorry but this is simply not true.

If BT are worried they send an engineer to visit the end user to check the noise/quality on/of the line, as they did at my previous address, hence the charge of £50ish

BT only send engineers out to fit the BT DSL faceplate on borderline lines, and even then it's at the ISPs request. In your case, it's potentially possible that you would see an engineer for the 1Mb service, but they still won't provision 2Mb on your line.

Thought the Idea of a 20:1 contention is to reduce the amount of 'noise' on the line further and give faster speeds at peak times.

Incorrect here i'm afraid. A 20:1 (IPStream Office) connection simply refers to the potential maximum number of other users you will be sharing bandwidth with at the exchange level. Plenty of other factors affect line noise, but BTW product type is not one of them.

BT DO NOT downgrade lines, if you have a **** SNR margin (below 10) they will tell you you will need to improve the amount of noise by:

1. Get a good quality filter plate
2. a slower connection speed

Those are tricks to improve performance for a rate adaptive service (MAX). Not IPStream Original services.

So do you think BT have stuck pins in my phone line to increase the 'noise' so I can no longer have a stable 2Mb connection???

I had 2Mb connection 2 weeks ago before I changed ISP to multiplay.

Read my original post in this thread again for the reason why BTW won't provision you with 2Mb.


Nothing as far as I am aware has changed between myself and BT. I will look at my last bill and see if they said anything about changing my options???

That's ok, just checking. I see a cease order in your install reports and thought i'd check with you. BT often cease DSL services when the end user (for example) changes the name on their bill, as they treat it as a 'moving house' type situation.

Must say on the gaming side of things, it does rock:smile2:

Glad to hear it. :)

Giles
Multiplay

[Shaggmeister]

:)

[Shaggmeister]

deleted