Support team hours

[andyf]

I'm assuming the support team don't work at weekends, so I'll naturally wait until Monday to get a response about the billing query I have on my account.

But I am curious why a "no payment" email comes out on Sat 00:16 followed by a "final notice" email on Sun 00:16, when I have absolutely no chance of getting through to anyone about the switch card I registered with this account?

[RTO]

Support is 10:00am - 10:00pm 7 days a week (0871 408 1337). You don't actually need to phone up to pay tho. Much easier/quicker to pay online: https://secure.multiplay.co.uk

[andyf]

I'm assuming when you sign up, it doesn't set up automatically billing?

[Chicane]

there should have been a tick box that allowed you to tell them to use this card for all future billings

[andyf]

I don't remember now, but I ticked it on the renewal page :)

[Xilly]

Just a quick question really, are we supposed to automatically receive ticket numbers for emails sent to support, or will that be generated once someone actually replys.