mattb
9th June 2001, 03:01
I am a senior network engineer for a prestigious ISP, but I can't be alone with this experience.
I have had to go through with every ISP I have ever used (except my current employer :eek: )
- You get a line be it cable/adsl/PRI/T1/ISDN whatever
- Everything on your side works fine on the first day
- Then a couple of days later, you can't ping anything outside of the ISP's network or you no-longer get email, your pings have taken a crash course in astro-navigation and seem to be keen to practice, your bandwidth has done a runner for australia?
If the above isn't bad enough, you decide (against your better judgement) to call your ISP, a big mistake.
The call goes something like this:
Rep: What the problem?
You: I can't ping anything outside of your network there seems to be a problem.
Rep: Can you.......<there now follows a whole series of pointless steps that prove what you said in the first place>
Rep: Well it must be something with your configuration.
You: It was working 10 minutes ago......etc etc etc
My suggestion is that I write some kind of FAQ for troubleshooting and you can hit your poor long suffering tech rep with the business as soon as you get on the phone.
I have had to go through with every ISP I have ever used (except my current employer :eek: )
- You get a line be it cable/adsl/PRI/T1/ISDN whatever
- Everything on your side works fine on the first day
- Then a couple of days later, you can't ping anything outside of the ISP's network or you no-longer get email, your pings have taken a crash course in astro-navigation and seem to be keen to practice, your bandwidth has done a runner for australia?
If the above isn't bad enough, you decide (against your better judgement) to call your ISP, a big mistake.
The call goes something like this:
Rep: What the problem?
You: I can't ping anything outside of your network there seems to be a problem.
Rep: Can you.......<there now follows a whole series of pointless steps that prove what you said in the first place>
Rep: Well it must be something with your configuration.
You: It was working 10 minutes ago......etc etc etc
My suggestion is that I write some kind of FAQ for troubleshooting and you can hit your poor long suffering tech rep with the business as soon as you get on the phone.