Christmas/New Year Opening Times

[MPUK News]

We're committed to providing technical support throughout the Christmas period, there is never a time when you cannot contact us. However on the following public holidays our technical support will be for emergency support via e-mail only.

<table cellspacing="3"><tr><td></td><td><b>Support</b></td><td><b>Enquiries<b></td></tr><tr><td>Fri 23rd Dec</td><td><font color="green">OPEN</font></td><td><font color="green">OPEN</font></td></tr><tr><td>Sat 24th Dec</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Sun 25th Dec</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Mon 26th Dec</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Tue 27th Dec</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Wed 28th Dec</td><td><font color="green">OPEN</font></td><td><font color="green">OPEN</font></td></tr><tr><td>Thu 29th Dec</td><td><font color="green">OPEN</font></td><td><font color="green">OPEN</font></td></tr><tr><td>Fri 30th Dec</td><td><font color="green">OPEN</font></td><td><font color="green">OPEN</font></td></tr><tr><td>Sat 31st Dec</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Sun 1st Jan</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Mon 2nd Jan</td><td><font color="blue">EMERGENCY</font></td><td><font color="red">CLOSED</font></td></tr><tr><td>Tue 2nd Jan</td><td><font color="green">OPEN</font></td><td><font color="green">OPEN</font></td></tr></table>

Have a great Christmas & New Year, don't forget to renew your server before 5th January to take advantage of our 1/3 off discount over Christmas!

[LozB]

im assuming u are providing MPUKADSL support on those periods? via the phone? as email aint much hop if u have no connection?

[Wizzo]

Originally posted by LozB
im assuming u are providing MPUKADSL support on those periods? via the phone? as email aint much hop if u have no connection?

We will not have any phone support in operation over the periods mentioned for any service. Cover will be reduced to emergencies only. However, we will be skimming through emails to pick up on any failures, in addition to our monitoring systems.

If you phone and leave a message on our voicemail, this will raise a ticket in our support queue and hence will get looked at. Response times will obviously be longer, but this is the holiday season.