Very bad Pings on Mulitplay.co.uk Servers

[Falloutboy]

Hi Gentlemen,

my name is Falloutboy. my location is Bonn,Germany. I am member of the UCFclan and we got a MUlitplay.co.uk Server Bf2 ranked.
Whats going on with the UK servers? I got a ping latetly of 140 !!! And Im not downloading in the background, i got all program turned off, exept Bf2 ofcourse, but its not playable for me anymore, sniping isnt posibble anymore, lag lag and more lags. And i checked my Cpu for spyware or worms and stuff - nothing. Then i started to play on other servers and strange.....no problems there !!! On german servers i got a Ping of between 8 - 12. On French servers between 22 - 28. And i never get lags or getting connecttion problems. So what the heck is going on here ?
I get better scores on a french 64slot server than on a freakin 32slot Mulitplay server ?!?!?! Im getting a better Ping on US servers,lol.
And im not the only one having that problem, all germans i know are having these problems with our lame server.
Our Server IP is 85.236.101.25 Port 16870
Help needed please. This isnt funny anymore.

Falloutboy XO from the UCFclan,

[K]

<LimiBot> FAQ #11: I'm getting lag/packetloss to my server, what do I do?
<LimiBot> Download WinMTR - http://winmtr.sourceforge.net/winmtr_bin.zip
<LimiBot> Set the host as your server's IP address, continue to play with this running the in background for at least 20minutes.
<LimiBot> Then e-mail us at clanservers@multiplay.co.uk with the results. We will aim to have your request processed on the next working day.

With the results from the above mail it into clanservers@multiplay.co.uk with the details of your server and we'll investigate.

[Falloutboy]

I am gonna try that out tonight. And send you the results.
Thanx so far.

Greets Fallout'

[Falloutboy]

Still no changes at all , the ping is still the same 130-140, so whats going on now ???
Im paying for a Server wich i cant use.......

[K]

Have u sent in the trace, I've not seen one.

[Falloutboy]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 217.0.116.148 - 0 | 1429 | 1429 | 0 | 39 | 625 | 32 |
| 217.0.74.54 - 0 | 1429 | 1429 | 0 | 10 | 547 | 0 |
| f-ea3.F.DE.net.DTAG.DE - 0 | 1429 | 1429 | 0 | 22 | 563 | 16 |
| so-1-0-3.fra10.ip.tiscali.net - 0 | 1429 | 1429 | 0 | 15 | 516 | 16 |
| so-1-0-2.lon22.ip.tiscali.net - 0 | 1428 | 1428 | 31 | 63 | 500 | 78 |
| multiplay-gw.ip.tiscali.net - 0 | 1428 | 1428 | 31 | 68 | 625 | 78 |
| opt29.multiplay.co.uk - 0 | 1428 | 1428 | 31 | 64 | 531 | 79 |
|________________________________________________|_____|______|______|______|______|______|

WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

[Falloutboy]

That was what i sented to the email adress you gave me. Another clan member from Zürich,Schweiz hat also problems and sented hes results also.
I noticed that its worst for me in the daytimes, from 1o.oo till 21.oo . In the Nighttimes its runing smooth lately again. In the Nights my Ping is 30.....why not in the daytimes ???
Greets Fallout

[K]

That trace is ok but does indicate you have a problem at your end by the high "Wrst" starting at the first hop from you. I'd check to ensure you dont have mail, spyware etc running.

[Spaxx]

Hi!

A few members from our Clan have the same problems. They are located in Germany and use T-online or a other ISP who uses the T-online lines.

We have tracked down the problem to tiscali. It seems, that they have some trouble with their backbones.

Doing a tracert to our server shows, that everything is ok within Germany and as soon getting to a tiscali backbone (hop) the ping is rising.

This only happens for customers using T-online and started about a week ago. Other "full" ISPs like ARCOR dont have that kind of problem.

Regards

Spaxx

[[TTP]Az]

yes...glad i saw these posts cos its only been the last week where a dramatic change in pings occured only on MULITPLAY UK servers making them unplayable for me at match times...yes we have a multiplay server and its annoying that i can even play a match no more on our server.

i live in malta and always played multiplay with 60-80 ms..anytime of day/night

since last tuesday come 6pm ALL multiplay servers jump to 350-400ms this lasts till 11pm when slowly slowly the pings reduce 300/200/100 then by midnight back to 60 ms.

THERE is obviously a problem in peak times with mulitplay, having seen people from germany havign the same effect...its not me..and other servers are fine..

appreciate if you can look up this issue.

[CyberDrac]

Originally posted by [TTP]Az
yes...glad i saw these posts cos its only been the last week where a dramatic change in pings occured only on MULITPLAY UK servers making them unplayable for me at match times...yes we have a multiplay server and its annoying that i can even play a match no more on our server.

i live in malta and always played multiplay with 60-80 ms..anytime of day/night

since last tuesday come 6pm ALL multiplay servers jump to 350-400ms this lasts till 11pm when slowly slowly the pings reduce 300/200/100 then by midnight back to 60 ms.

THERE is obviously a problem in peak times with mulitplay, having seen people from germany havign the same effect...its not me..and other servers are fine..

appreciate if you can look up this issue.

Before anyone else says it ...

Originally posted by Killing
<LimiBot> FAQ #11: I'm getting lag/packetloss to my server, what do I do?
<LimiBot> Download WinMTR - http://winmtr.sourceforge.net/winmtr_bin.zip
<LimiBot> Set the host as your server's IP address, continue to play with this running the in background for at least 20minutes.
<LimiBot> Then e-mail us at clanservers@multiplay.co.uk with the results. We will aim to have your request processed on the next working day.

With the results from the above mail it into clanservers@multiplay.co.uk with the details of your server and we'll investigate.

If you provide them with the information required then they may be able to trace the problem, but with the information you have provided then they wouldn't have a hope.

CD

[[TTP]Az]

Tracing route to opt12.multiplay.co.uk [85.236.101.7]
over a maximum of 30 hops:

1 9 ms 8 ms 9 ms 192.168.168.104
2 9 ms 8 ms 9 ms 217.15.96.233
3 10 ms 9 ms 9 ms ge1-15.73-1.datastream.com.mt [217.15.97.70]
4 15 ms 15 ms 19 ms pal5-maltacom-4-mt.pal.seabone.net [195.22.218.1
21]
5 55 ms 55 ms 54 ms parix-par1-racc1.par.seabone.net [195.22.210.221
]
6 470 ms 475 ms 472 ms ge-3-0.core2.Paris1.Level3.net [4.68.127.249]
7 473 ms 474 ms 472 ms ae-0-17.mp1.Paris1.Level3.net [212.73.240.97]
8 482 ms 488 ms 494 ms as-0-0.bbr1.London1.Level3.net [4.68.128.109]
9 484 ms 475 ms 480 ms ge-10-0.ipcolo1.London1.Level3.net [212.187.131.
7]
10 484 ms 486 ms 490 ms ge-4-1-0.cr0.sovlon.as35028.net [213.228.216.22]

11 490 ms 488 ms 490 ms opt12.multiplay.co.uk [85.236.101.7]

Trace complete.


every multiplay is similar...in fact its 17.30 now so its started earlier today,.1 hour ago i checked and i had 60ms.

hope u can help
thanks
msn jaininho@hotmail.com

[JeRkY]

i blame the riots in paris......causing all the lag

[K]

[TTP]Az: Your problem has been raised with level3.

[Spaxx]

And another one:

Routenverfolgung zu multiplay.co.uk [85.236.96.22] über maximal 30 Abschnitte:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 39 ms 29 ms 15 ms 217.0.116.149
3 12 ms 11 ms 11 ms 217.0.74.66
4 15 ms 15 ms 14 ms f-ea3.F.DE.net.DTAG.DE [62.154.17.50]
5 16 ms 15 ms 14 ms so-1-0-3.fra10.ip.tiscali.net [213.200.64.41]
6 135 ms 134 ms 131 ms so-1-0-2.lon22.ip.tiscali.net [213.200.82.26]
7 274 ms 230 ms 232 ms multiplay-gw.ip.tiscali.net [213.200.78.186]
8 134 ms 133 ms 134 ms www1.multiplay.co.uk [85.236.96.22]

[[TTP]Az]

Originally posted by JeRkY
i blame the riots in paris......causing all the lag

LMFAO!!!!!! good one mate!!!!!

could be true lol!!!!!


and thks killing!!!!!

[painkiller]

Im from sweden and we have the same problems over here with high pings to multiplay servers. 150-200 in ping.

How soon is this problem fixed??

[K]

If you have a bad ping follow the instructions above it may not be the same issue.

[[TTP]Az]

well!!! LEVEL 3 ROCKS!!!!!!!

guys ask for level 3!!! my prob is sorted in 3 hours...

well done multiplay!!!!

[Falloutboy]

Yo thanx xxl for everybody that replied to this topic, i tought i am the only one again with these problems.
Very interesting for me was the fact that users from Germany with T-Online are having these problems.
Well guess what i am using , lol. I contacted T-Online and they told me, after they checked my DSL, its a the problem is with the server and not with my conncetion.
I am online with T-Online 3000 Flat / with Fastpath.
But not only T-Online users are having these problems, friends from Sweden also. And many more.

To MUlitplay :

1). We are losing players on our Server !!!!
2). I cant play on our own Server because its hardcore laggy, and the Ping is still to high.(140) Like I allready said, i get better pings on USA servers !!!
3). Im paying for a server wich i cant use !!!!
4). I expected more service here, there are cheaper servers we could host !!!!!!

You got my Email so please start getting active, im not gonna watch this for long.

Thanx in avantage, a very frustrated Admin from the UCFclan

[K]

Falloutboy: You have not reported anything yet to my knowledge. If you have a problem please report it by email to clanservers@multiplay.co.uk with a winmtr trace, we cant ask ISP's to fix a problem we dont know about.

Just to be clear these issues are NOT with our network but we are working hard with all our providers and their providers to try and ensure everyones connectivity is the best it can be, but we dont own the internet so its not something we can just snap our fingers and make it work :(

[Spaxx]

@falloutboy

T-online is saying that, becoz they are to lazy or too stupid to investigate this matter... Make a tracert and you will see, that this problem starts somehow in france. So, we shouldnt blame multiplay, as they are not responsible for that high pings. As you can see in my previous post, all begins with tiscali.

I myself dont have that problem with that bad ping. And therefore, I can say its a Telekom related issue. Arcor users for example have no issues with the pings on multiplay servers.

Cheers

Spaxx

[Falloutboy]

Hi Killing,

its Falloutboy from the UCFclan again, here is my tracert.(again!)



C:\Dokumente und Einstellungen\Cubra Libre>tracert 85.236.101.25

Routenverfolgung zu opt29.multiplay.co.uk [85.236.101.25] über maximal 30 Absch
nitte:

1 9 ms 10 ms 9 ms 217.0.116.148
2 8 ms 9 ms 8 ms 217.0.74.54
3 12 ms 13 ms 13 ms f-ea3.F.DE.net.DTAG.DE [62.154.17.50]
4 13 ms 12 ms 13 ms so-1-0-3.fra10.ip.tiscali.net [213.200.64.41]
5 78 ms 78 ms 78 ms so-1-0-2.lon22.ip.tiscali.net [213.200.82.26]
6 84 ms 85 ms 86 ms multiplay-gw.ip.tiscali.net [213.200.78.186]
7 83 ms 84 ms 85 ms opt29.multiplay.co.uk [85.236.101.25]

Ablaufverfolgung beendet.

C:\Dokumente und Einstellungen\Cubra Libre>

[Afty]

Random Observer here... looks like it might be a problem with Tiscalis link from France to the UK...

[Falloutboy]

This is one 10 minutes later, you can see the ping climbing.

1 62 ms 78 ms 56 ms 217.0.116.148
2 8 ms 8 ms 9 ms 217.0.74.54
3 13 ms 12 ms 13 ms f-ea3.F.DE.net.DTAG.DE [62.154.17.50]
4 13 ms 12 ms 13 ms so-1-0-3.fra10.ip.tiscali.net [213.200.64.41]
5 111 ms 110 ms 111 ms so-1-0-2.lon22.ip.tiscali.net [213.200.82.26]
6 113 ms 112 ms 114 ms multiplay-gw.ip.tiscali.net [213.200.78.186]
7 115 ms 114 ms 115 ms opt29.multiplay.co.uk [85.236.101.25]

[Falloutboy]

the last server is our server (85.236.101.25)

[K]

Originally posted by afty
Random Observer here... looks like it might be a problem with Tiscalis link from France to the UK...
Glad I wasn't the only person to make that mistake fra = Frankfurt :)

[K]

Update: Tiscali are investigating this issue for you.

[Afty]

Originally posted by Killing
Glad I wasn't the only person to make that mistake fra = Frankfurt :) Doh! Should have been obvious to me as it's using Lon instead of Eng.... but still missed it. Meh.

[Falloutboy]

Well,well no changes at all untill now, i am gonna talk to the clan command about changing the server. Teamspeak is hardcore laggy & the server is unplayable for weeks now.

Greets Fallout

[no friends]

Originally posted by Falloutboy
Well,well no changes at all untill now, i am gonna talk to the clan command about changing the server. Teamspeak is hardcore laggy & the server is unplayable for weeks now.

Greets Fallout

if you rape your connection at peak times on tiscali (4pm - 12am mon to fri, 12pm to 4pm sat-sun i think)
then they choke you!

i get pings about 160 on any server...

Try changing ISP first... unlikely to be mpuks fault.

[jelma]

Originally posted by Killing
Update: Tiscali are investigating this issue for you.

Any update yet?

grt.
UCF Jelma

[Spaxx]

Any info on progress would be appreciated. As we have also 4 members which are paying for a service, they cant use.

Regards

Spaxx

[cruz]

Hi,

Well, we've contacted our ISPs, who've gone up a level to DTAG about the problems, they've come back and said that there are some capacity issues. The problems are totally out of our hands. We have looked into routing it via our other transit provider, but there are still latency issues.

At the moment we can't do a single thing about it. My best suggestion is to take it up with your ISP to try and help speed up the process.

Apologies.

[Spaxx]

Thanks for the follow up.

Rgds

Spaxx

[febris]

.

[febris]

Hello, there are still the same problems.

After numerous discussions with t-Com the error is not on the t-com-side, its definitely because of the Backbone of Tiscali. I am not a customer with Tiscali, but you are! Thus clarify that with your provider - which makes my performance go down to zero -. I am paying for a service I can't use.

[K]

The official response is:

Over the last few weeks we have noticed major issues transfering data between networks in London and DTAGs network in Germany.
We have raised multiple tickets with both of our transit suppliers who have indicted that the problem is on the Deutsche Telekom backbone between London and Frankfurt. Because the problem is internal to DTAG we have very limited options in terms of routing around this network congestion and therefore are at the mercy of DTAG either rerouting some of their internal traffic to reduce the congestion or increase the capacity of their international links.


If you think are are seeing a different problem please raise a issue with us my emailing an MTR trace ( not traceroute as thats next to useless ) and we will investigate.

[jelma]

Unfortunately we (the ucfclan.com) had to change gameserver provider because of this issue, since many people from germany play on our server.

[Bu5hm4nn]

Hello.
I'm a member of the [UKE] Clan and I'm from germany too. Basically every problem I have has already been mentioned here. I'll still post the WinMTR output anyway incase it helps. btw. Why does multiplay have its own gateway to tiscali (check node 7)? Isn't that what forces the connection over the tiscali network? Looks like tiscali is multiplays ISP. Any chance on checking with them? I don't have DTAG as host, I use 1&1 wich is part of united internet. As one can clearly see, the loss of ping is mainly between frankfurt and london (loss of 119ms) on the tiscali net, not on the DTAG net (last node is 4). When playing after midnight the ping levels out at 60ms, could be lower but I don't have fastpath. This basically means that I can only play on the weekend because I cant stay up so late otherwise, so If there is any way of sorting this out it would be great.

Here's the MTR output:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| fritz.fonwlan.box - 0 | 1234 | 1234 | 0 | 0 | 20 | 0 |
| 217.0.116.35 - 0 | 1234 | 1234 | 40 | 74 | 581 | 50 |
| 217.0.66.138 - 0 | 1234 | 1234 | 40 | 49 | 140 | 50 |
| f-ea3.F.DE.net.DTAG.DE - 0 | 1234 | 1234 | 50 | 58 | 311 | 50 |
| so-1-0-3.fra10.ip.tiscali.net - 0 | 1234 | 1234 | 50 | 51 | 180 | 50 |
| so-1-0-2.lon22.ip.tiscali.net - 1 | 1234 | 1225 | 160 | 170 | 340 | 160 |
| multiplay-gw.ip.tiscali.net - 1 | 1234 | 1229 | 160 | 174 | 1142 | 1142 |
| opt75.multiplay.co.uk - 1 | 1234 | 1227 | 160 | 170 | 290 | 170 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Thanks for helping,
[UKE]Bu5hm4nn

[cruz]

It's definately DTAG. It's to do with the way Tiscali's network is designed.

Please read Steve's post above. :)

Kind regards,

[Bu5hm4nn]

Ok, I can understand that Tiscali tells you it's definately not them, that's what everybody does. I read that post above, but wasn't happy with it. Because I can't understand (ok, I'm not a network specialist) why the ping drop is between node 5 and 6 wich are clearly Tiscali Gateways, and not anywhere in the DTAG network. I'm not trying to defend DTAG here but the post above (at least seems to) speaks against what the MTR output gives. Please doublecheck with Tiscali as this can't go on... btw, why do the guys in Switzerland and Malta have bad pings, too?

cheers,
[UKE]Bu5hm4nn

[cruz]

Unfortunately, I feel I'm going to be unable to argue with you. Below is an email I received from Tiscali NOC (who I might add, deal with on almost a daily basis for lots of different things, they don't lie if they have a problem. Nor will we protect them if they did!).

Dear Customer,



We have eventually received a confirmation from our peering partner in Germany that the problem of latency you are experiencing is located in their network. It is due to a lack of capacity and it will take them some time to fix it.

There is nothing else we can do at this time, other than following up this issue with the peering partner on a regular basis.

We will keep you informed as soon as the problem is resolved.

<Insert some nice NOC Tech>
NOC Technician
Tiscali International Network

[Bu5hm4nn]

Thank you for the answer cruz. I guess this is a matter you and I don't understand, in my opinion the MTR output doesn't make sense. But I'll take your word for Tiscali's credibility (I have had bad experience with them as I left them as ISP only 5 months ago, but I'll leave that aside here). So I'll start bugging my ISP about it tomorrow, see what they have to say... T'would be nice if Tiscali NOC could get you a proposed date for the network expansion of DTAG...

cheers m8,
[UKE]Bu5hm4nn

[cruz]

Don't we all.. Thing is, the problem isn't over just Tiscali. We changed the route over to our other transit provider and STILL had problems.

Tiscali International deal with *just* the international network, not the DSL related stuff :)

[febris]

Originally posted by Bu5hm4nn
So I'll start bugging my ISP about it tomorrow, see what they have to say... T'would be nice if Tiscali NOC could get you a proposed date for the network expansion of DTAG...

cheers m8,
[UKE]Bu5hm4nn

I'm on with DTAG since a week, I opened about 8 calls until now. Every day I get a status-call "It´s not our problem, try to contact Tiscali with that"

Now I'm writing a mail which will be send to the T-Com-CEO in Bonn. If that wont help to get a quite good answer I try to get a member of the T-Com in Bonn in the next week face to face.

Cheers,
Stephan

[Bu5hm4nn]

Nice one. Would it be possible for multiplay to back us with the Tiscali statements on this matter to present to the T-com (DTAG)? Like febris gives you his email adress (or the one of the T-com CEO) and you send it over or something. I think this would be a great opportunity to get something rolling. Would appreciate your support multiplay. thx.

[UKE]Bu5hm4nn

[cruz]

Stephan,

We've got the understanding now that it *is* a DTAG problem, and unfortunately, there is nothing more Tiscali nor Multiplay can do, but wait.

If you do speak to the CEO, and get anywhere, I will be more than willing to send any info to you.

[K]

Not to mention its pissing me of as some of the UT servers I play on are in germany and I suffer the same problem going out to them as you guys do coming to us.

[febris]

Done.. I mailed the facts to DTAG in Bonn. Last time I used that way it worked, the CEO or his secretary/assistant sent the problem through to a employe with a very keen mind.

Let´s have look if the problem could be fixed.

I think the problem could be fixed with a other routing. The backbone in Frankfurt ist used by lots of regions -> Aachen, Cologne, Bonn, Siegen, Frankfurt, Mannheim, Stuttgart, Saarbrücken and so on.... All those people got bad pings to UK if they are bound to the DTAG-Network. Yesterday I spoke to a collegue in Düsseldorf, he's also in the DTAG-Network -> but his routing isn't via Frankfurt, he's going to uk via Tiscali Düsseldorf. Without fastpath his ping is between 50-80 at 8pm ;)

So lets have a look if DTAG is working for their customers.

I'll keep you up2date!

Thanks @ multiplay-staff for beeing patient with us ;)

[Bu5hm4nn]

Found an interesting site: https://s-lga1.s.de.net.dtag.de/index.php

accept the cert. then go to networking tools --> traceroute and trace your server... it clearly shows the problem with DTAG...

greets,
[UKE]Bu5hm4nn

[cruz]

See, we weren't lying! :)

[Bu5hm4nn]

Didn't say u guys were lying, I just wanted someone to explain the MTR output. Because there the delay is within the Tiscali net. But according to this traceroute it must be DTAG. I have big hopes it will be better soon, because my ping is down at ~70 now (after 11pm CET). That means that it's only a network overload problem and I'm shure they'll have it fixed soon because they have to... more people getting DSL here... Read a report that says data volume through Frankfurt has doubled within one year!!

Greets,
[UKE]Bu5hm4nn

[cruz]

Without going into too much detail, Tiscali use specific protocols and have their routers setup in such a way, most hops are hidden from the public, making it look like it's them, when it actually isn't.

Thanks for your input though!

[Bu5hm4nn]

Don't want to set any wrong hopes but check this @ 17:50 CET:


Ping wird ausgeführt für 85.236.101.81 mit 32 Bytes Daten:

Antwort von 85.236.101.81: Bytes=32 Zeit=68ms TTL=122

[UKE]Bu5hm4nn

[febris]

Originally posted by Bu5hm4nn
Don't want to set any wrong hopes but check this @ 17:50 CET:


Ping wird ausgeführt für 85.236.101.81 mit 32 Bytes Daten:

Antwort von 85.236.101.81: Bytes=32 Zeit=68ms TTL=122

[UKE]Bu5hm4nn

It's not as much traffic as in the evening. The ping will raise up to the abnormal 150ms in about 1 or 2 hours ;)

:(

[Bu5hm4nn]

Well check it out. Ping @ 19:30 CET

Ping wird ausgeführt für 85.236.101.81 mit 32 Bytes Daten:

Antwort von 85.236.101.81: Bytes=32 Zeit=68ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=68ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=67ms TTL=122


[UKE]Bu5hm4nn

p.s. I'm beginning to brighten up...

[febris]

Originally posted by Bu5hm4nn
Well check it out. Ping @ 19:30 CET

Ping wird ausgeführt für 85.236.101.81 mit 32 Bytes Daten:

Antwort von 85.236.101.81: Bytes=32 Zeit=68ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=68ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=67ms TTL=122


[UKE]Bu5hm4nn

p.s. I'm beginning to brighten up...

Ohlala, habs gerade auch nochmal gecheckt und siehe da, der Ping liegt bei durchschnittlich 45ms... Mal schauen ob das nur ein kurzes Aufbäumen vor dem Tode des Backbone ist ;)

@ killing

Could you pls do a tracert to a german server and look if your ping went down too?

[Bu5hm4nn]

Well for today we're definately code GREEN!! Yeeehaaw!!

22:31 CET:

Ping wird ausgeführt für 85.236.101.81 mit 32 Bytes Daten:

Antwort von 85.236.101.81: Bytes=32 Zeit=67ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=67ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=71ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=69ms TTL=122
Antwort von 85.236.101.81: Bytes=32 Zeit=66ms TTL=122

[UKE]Bu5hm4nn

[K]

Playing on the german UT servers did seem better but still the odd spike and not as smooth as it has been but thats very subjective.

[Falloutboy]

Hi guys , since i posted this topic - still no difrences at all. My clan has hosted a new server.From a france company. Thanx to the multiplay-team for trying helping fixing the problems, but nothing helped. I hope for all the other guys here that your problems are gonna be sorted out. I wanted first just to change my provider, but i tested for example AOL, and i get the same problems there when i conect to a multiplay server.
Special thanx to Killing from Multiplay.

Greets
Falloutboy from the UCFclan

:cool:

[GeeDee]

Further update on this issue:

Tiscali have informed us that DTAG have now upgraded their link in question to a much higher capacity.

All performance problems from DTAG --> Multiplay should now be resolved.

Get gaming guys and let us know how it goes! :)

Giles
Multiplay Support

[cruz]

Hey chaps,

Just wanted to know if you guys were still having any problems..

After checking the ping graphs (some funky graph that looks really fancy :p) it seems that the targets were analysing are back to normal.

If this problems fixed, let us know! :)

Thanks in advance.

*fluffles GeeDee*

[Falloutboy]

Is this all Multiplay is giving their costumers, lol ??? .....yearh guys, tiscali fixed the stuff. Test it....bla bla bla ??? The servers are expensive....some clans couldnt used there servers for more than 8 weeks !!!!

Thanx to my clanleader that we allready changed our server. This is really funny,hahaha.:D :D :D

[Mingtea]

....?

What more could they do? run fiber to everybodys house? Free bottle of wine and flowers? Partridge in a pear-tree?

[CyberDrac]

Originally posted by Falloutboy
Is this all Multiplay is giving their costumers, lol ??? .....yearh guys, tiscali fixed the stuff. Test it....bla bla bla ??? The servers are expensive....some clans couldnt used there servers for more than 8 weeks !!!!

Thanx to my clanleader that we allready changed our server. This is really funny,hahaha.:D :D :D The nature of the Internet requires that traffic pass through a great many providers' networks in order to reach it's destination ... MPUK is not responsible for this, it is the nature of the Internet ... where possible they contact the providers through which they run and negotiate better links, shorter hops, and the like to improve their service to you ... if there is a dud link in the chain because of your geographic location IT IS NOT THEIR FAULT ... in fact they have done their usual excellent job of negotiating a faster connection through that part of the Internet ... they cannot order a company to spend vast sums of money upgrading their network capacity, they can ask nicely, and on this occasion it worked. They have done what they are supposed to do, what else can they do, move your house so that it connects to a different provider so that it can be routed differently through the Internet? Of course not ... just get an appreciation of where their responsibility lies and appreciate the steps beyond that which they have taken on your behalf.

CD

edit: Maybe as a piece of advice to people considering renting a clanserver, you should run a trace from each of your regular players' locations at peak times to an existing Multiplay server to gauge whether you are likely to encounter problems, research and preparation is the key, in this case the clan may have anticipated this problem and MPUK could have addressed this or they could have found a server less bound by the routing which existed here.

[K]

Originally posted by Falloutboy
Is this all Multiplay is giving their costumers, lol ??? .....yearh guys, tiscali fixed the stuff. Test it....bla bla bla ??? The servers are expensive....some clans couldnt used there servers for more than 8 weeks !!!!

Thanx to my clanleader that we allready changed our server. This is really funny,hahaha.:D :D :D
We have done our up most to make the ISP's involved aware that they have an issue in their network ( this was NOT an issue on our network ). In this case DTAG which is one of the, if not the, largest provider in germany had the issue.

As we dont have any member of staff ATM located off this network in germany we are relient on others confirming that this capacity expansion in DTAG's network has indeed fixed the issue. We are quite confident given the information at hand that this is the case but we always like to gather first hand confirmation before closing the ticket that this is the case. Hence if anyone can confirm this would be greatly appreciated.

[Shazz]

Originally posted by CyberDrac


edit: Maybe as a piece of advice to people considering renting a clanserver, you should run a trace from each of your regular players' locations at peak times to an existing Multiplay server to gauge whether you are likely to encounter problems, research and preparation is the key, in this case the clan may have anticipated this problem and MPUK could have addressed this or they could have found a server less bound by the routing which existed here.

here here

[Falloutboy]

If i host a BMW from SIXET BUDGET and there is a problem with the BMW, do you think SIXET is telling me.....listen dude, this isnt our problem......go to BMW and tell them yourself ????
You get my point ???

Its not my job to search for the problem, i pay - so it has to work. And i repeat it again, we waited long enough for something to happend - nothing happend untill last week.
And still no words of....... Sorry people.....that you guys couldnt use your servers for 8 or 12 weeks.....it was Tiscali....not multiplay.....gimme a break,my topic has nearly got 2000 viewers....and i know a lot of people that stopped gaming on multiplay servers, so instead of reacting arrogant. Send us wine & flowers,or tickets for a champions leage soccer match, make us happy.

We are the people, without us you would be workless. Anyway merry x-mas & happy new year. Cheers

Falloutboy from www.BlackListofClans.com

[Aardvark]

You're an idiot.

Your analogy is comparable to renting a Dell server from Multiplay and Multiplay blaming Dell for problems. In that case, you would be correct.

However, this situation is comparable to you renting a car and discovering the road to where you want to go is limited to 30mph. That would not be the rental companies fault.

[K]

Originally posted by Falloutboy
If i host a BMW from SIXET BUDGET and there is a problem with the BMW, do you think SIXET is telling me.....listen dude, this isnt our problem......go to BMW and tell them yourself ????
You get my point ???

Unfortunately that's is a totally invalid analogy. Had there been a problem with the server hardware ( which is what match's your BMW analogy ) it's something that would be under our control and would have been fixed quickly. The more correct analogy as already pointed out would be the road u drive on being busy and hence traffic slow. In this case I don't think you would go to SIXET to complain about the road now would you?


Originally posted by Falloutboy
Its not my job to search for the problem, i pay - so it has to work.
And i repeat it again, we waited long enough for something to happend - nothing happend untill last week.
And still no words of....... Sorry people.....that you guys couldnt use your servers for 8 or 12 weeks.....it was Tiscali....not multiplay.....gimme a break,my topic has nearly got 2000 viewers....and i know a lot of people that stopped gaming on multiplay servers, so instead of reacting arrogant.


At no point where you told that. You would have been asked to provide a trace which then lead to where the issue was ( the blockage in the road ) this is just standard procedure. You wouldn't report an accident on the road then then tell the emergency services that it was their job to find out where it was now would you?

Once reported all the relevant parties where informed of the issue which has now been resolved. A third party upgrading capacity can take time as it did in this instance but we did all we could possibly do to facilitate this process, from raising the initial issue with the company involved ( DTAG ) through to chasing the issue on a regular basis.

Finally I don't know where you got the impression that lots of people are stopping playing on our servers as looking at our stats more and more are using them on a day by day basis averaging over 10 thousand players per night.

[Fubushi]

Originally posted by Killing
Finally I don't know where you got the impression that lots of people are stopping playing on our servers as looking at our stats more and more are using them on a day by day basis averaging over 10 thousand players per night.

Absolutely ! Best bang for the buck in Europe. I just added three more months to my leased server - and most of the people playing on it are German.

[GeeDee]

Good to hear - thanks for posting. :)

[K]

Issue solved closing.