Rizzo
8th April 2005, 22:16
So here's my story.
My dad decided to change the phone to ntl for cheaper calls, you also got free digi tv for a year with about 45 channels, fair enough seems a good deal. So when my dad rang up he got it sorted and made sure that the internet would be ok (tiscali), soo after all the account stuff and paying a date was set for the ntl guys to come round and install it.
When they came they were pretty fast at installing but I noticed that they did not fix the ntl box on out side wall, also they didnt bury the wire going from the house to the road, also they said that the phone would be activated in 24 hours and same with the tv. The next day came, oooo Sky One Stargate!! ooo E4 E4+, the tv was fine but the phone was dead, a letter came the same day saying that it had been done and to have the phone line from the bt box to the ntl still dead, ah now were stuck with 2 dead lines great!
So we called ntl (on my mobile) first time I was put on hold and my credit was wasted on that, so my dad used my sisters mobile, got through to ntl they said they would send someone out to sort it out. That day came and went. He aparently tried to call home to say he couldnt make it, hummm, wait a min, WE DONT HAVE A PHONE! Right so we rang back and they said he will be back next day, he came round and we fount out that he wasnt a the phone guy but a tv dude, he said that the black cable form outside to the phone was ment to be white not black cable. Hummm, another problem soo thats week 1 gone. Week 2 we called back and asked for another techi guy, wednesday came and a whole mass of ntl guys were here to dig up the road WTF! so they came and went.
Friday came, we had now topped the mobile phoen credit spent up to about £30, now used on ntl and about 25 times we called them.
So me and my mum went round my nans to use her phone to call ntl and explain everything for the 25th time she said monday is the best we can do, WHAT ANOTHER 3 DAYS !!!!
So a techi dude came on monday sorted the phone out WOOT, we have a phone, after that I tried the net and didnt know that tiscali or any isp wouldnt work on a ntl but wait a min ntl requires a ntl to install, soo shouldnt it work, well I take it not so once again called ntl and was forced to order ntl broadband and thats it.
Atm my dad is writeing a letter to ntl and hopfuly, we will get some sort of reply.
So thats it I was one of the unlucky ones that gets F*** over by NTL.
Total calls made to NTL support 33
Total Credit wasted on mobile phones £50
My dad decided to change the phone to ntl for cheaper calls, you also got free digi tv for a year with about 45 channels, fair enough seems a good deal. So when my dad rang up he got it sorted and made sure that the internet would be ok (tiscali), soo after all the account stuff and paying a date was set for the ntl guys to come round and install it.
When they came they were pretty fast at installing but I noticed that they did not fix the ntl box on out side wall, also they didnt bury the wire going from the house to the road, also they said that the phone would be activated in 24 hours and same with the tv. The next day came, oooo Sky One Stargate!! ooo E4 E4+, the tv was fine but the phone was dead, a letter came the same day saying that it had been done and to have the phone line from the bt box to the ntl still dead, ah now were stuck with 2 dead lines great!
So we called ntl (on my mobile) first time I was put on hold and my credit was wasted on that, so my dad used my sisters mobile, got through to ntl they said they would send someone out to sort it out. That day came and went. He aparently tried to call home to say he couldnt make it, hummm, wait a min, WE DONT HAVE A PHONE! Right so we rang back and they said he will be back next day, he came round and we fount out that he wasnt a the phone guy but a tv dude, he said that the black cable form outside to the phone was ment to be white not black cable. Hummm, another problem soo thats week 1 gone. Week 2 we called back and asked for another techi guy, wednesday came and a whole mass of ntl guys were here to dig up the road WTF! so they came and went.
Friday came, we had now topped the mobile phoen credit spent up to about £30, now used on ntl and about 25 times we called them.
So me and my mum went round my nans to use her phone to call ntl and explain everything for the 25th time she said monday is the best we can do, WHAT ANOTHER 3 DAYS !!!!
So a techi dude came on monday sorted the phone out WOOT, we have a phone, after that I tried the net and didnt know that tiscali or any isp wouldnt work on a ntl but wait a min ntl requires a ntl to install, soo shouldnt it work, well I take it not so once again called ntl and was forced to order ntl broadband and thats it.
Atm my dad is writeing a letter to ntl and hopfuly, we will get some sort of reply.
So thats it I was one of the unlucky ones that gets F*** over by NTL.
Total calls made to NTL support 33
Total Credit wasted on mobile phones £50