Halo Server !

[coroner]

Our halo server lags and warps , its a 16 player server !, if 2 of us play its fine but 2+ we warp and lag all over the place ,and no its not just me ! its public and people are for ever saying arghhh lag ! does this happen to any other clan server from these people ! im well pissed !:(

[AphexTwin]

It's the netcode, it's ****.

[coroner]

Originally posted by AphexTwin
It's the netcode, it's ****.
yeh but it dont happen on other servers any with a ping below 100 is fine !the odd warp every 30mis or so !

[Boffykins]

Which is your server? If you want to discuss it with us, come into #mpukhosting on Quakenet, we may be able to do something to help the performance

[coroner]

we did you gave us some tests to do and we had to post them back !

[Boffykins]

Ok, if you've e-mailed them in to us, we'll be looking at them in due course. Which one is your server?

[coroner]

EG UK BATTLEGROUNDS

[Boffykins]

I don't see such a server. Only 1st Praetorian, Helljumpers, darkraiders and one with a default server name, MH884

[coroner]

? thats what its called ? dont know ?

[Boffykins]

Ok, so you are MH884. I suggest you change your server name using Clanforge. Do please come into #mpukhosting to discuss this. I just connected to the box itself and can see no reason why there should be any lag, the CPU is hardly being touched. If you require help changing your server name, come ask for us in #mpukhosting. There is also a guide to using Clanforge at http://gaming.multiplay.co.uk/help/clanforge_guide.htm

Once again, do come and see us if you have any problems, we are here to help.

[coroner]

are name on the server search for halo servers is EG UK BATTLEGROUNDS // next to our US server EG BATTLEGROUNDS ?

[Boffykins]

Ok, i'm really going to need you to come into #mpukhosting now, your config files don't have any of the standard Clanforge inserts in them. These are needed for the stability of the system. I shall change them now for you

[coroner]

i cant get hold of the guy with all the stuff i need to know, he sorted it ! im stuck for helping any further ! sorry , i will get him to contact you ASAP ! thanks for your response !

[Boffykins]

I think you're referring to Shalloe. He goes in there quite often, I'll nab him when I see him

[coroner]

lol thats him . thanks for the help, super fast !

[coroner]

OK i went on tonight and its no different from yesterday !
whats going on ? , and i have asked random people on our server if its lagging and thay all say "YES IT IS" why is it , your making us look bad , people wont come back ! ,Is it going to stay like this !:mad:

[Boffykins]

If you would speak to Shalloe, who I assume is the person in charge of the server, then he will tell you that we are actually trying to solve this problem. The CPU on the box is hardly being touched by the game, there are no network issues that we can see, and other servers are okay. Please be assured we are working on the problem.

[coroner]

OK but its no better ! its been doing it from day 1 ? , today we had 16 people warping ! it was funny , but we wont be having are clan game on it tonight .

[K]

Please grab someone in #mpukhosting when its having issues. We've checked CPU, u've checked net connection so kinda running out of ideas I think ( not 100% sure one of the other admins may be looking at something ).
I personally tried the server yesterday and it smooth a silk so we need to get the bottom of whats happening.

[coroner]

??????????????????????????????????????????????????????????
SILK !

[K]

Whats that ment to mean?

[coroner]

(I personally tried the server yesterday and it smooth a silk ) I wish it was for me !

[K]

Thats what we need to find out, why it isnt. But we need you to come tell us when u are seeing the issue so we can look at everything while we know the issue is happening.

[coroner]

Its going on none stop all the time !, Im pinging at 133-200 , and im in london !

[JeRkY]

coroner, i really think the chaps could help you more if you spoke to them on irc as has been suggested.

[coroner]

how will that help !, im telling the same here , but thanks !

[EG-Ranger]

Hi, I agree with EG-Coroner... i have seen many people leave because of lag and/or warping!.. some of the players that left , are , or ratehr could of been potential EG clan members... Please look in the issue at hand, and dont over look the significance that it has on the gaming community! When we get our first sponser (in the near future) we have several looking a our clan now, they may be able to have their team of specialists talk to you for us, but until that happens, i hope the EG UK server comes up to standered!

[K]

You missing the point here I think. To do in depth testing we need to speak live. A 2 hour even a 5-10minute delay is not good enough. Please come into the channel when you next see the issue so we can do some LIVE tests. If you need any help using IRC see our guide here:
http://gaming.multiplay.co.uk/help/irc_guide.htm

Is a simple case of help us to help you.

[Boffykins]

If you will read through this thread, you will see that I have been trying to help coroner as much as I possibly can, but talking on the forums is impossible compared to irc. As Killing said, we need to know EXACTLY when the lag happens, and we will try and sort it out. Adding your post Ranger hasn't re-inforced the point at all. It appears to me that you think we are unwilling to help you, and I can't see why you have that impression. Please do come into the IRC channel and we can try and help you further.

[coroner]

Im on !

[coroner]

ok i was on irc we did tests whats the story then !

[Shalloe]

the server has been warping. i dont think it has anything 2 do with pings because i dont warp on teh usa server and i get a ping of 160-200ms. its not all down 2 halo's ****y netcode bescause if every server warped like the 1 we have there would b no halo players. its not my gfx card i have tried with the minium graphics and still no difference. must ppl who play in r server r complaining about it warping. i've done the winmtr test and sent the results. both mine and coroners r in the email i sent mine being the first set and coroners the second.

whenever i go on the forum and say its lagging i get told the cpu usages is very low but it is warping on halo. please try and sort out the problems or we wont b renewing the server. £57 a month 4 a server that lags is not good.

[K]

Originally posted by coroner
ok i was on irc we did tests whats the story then !
Which admin did you speak to while in IRC and I'll go find out.

[coroner]

I spoke to 3 of them ? i dont know

[K]

Hmm I can see this isnt going to be easy.

[coroner]

LOL ^^

[K]

I've had a flash of insperation which server's urs again. Will need to move the server to a different machine so ip and port will change. Let me know if thats ok.

[coroner]

it was done yesterday ! ,but still no change,

[K]

You dont know why I want to move it :P Can you please provide the above information :)

[coroner]

I dont know all that shalloe nows all that stuff i just play halo !

[coroner]

this is the IP if it helps 212.42.16.62:28000

[K]

Ok new address is halo://212.42.10.165:28125/. I've just been shown your mtr results. You are running software in the background on your line which is spiking. You need to either remove or stop this software when you are playing.

[coroner]

that was just then when i play halo i turn everything off ! , but what can you say to the rest of the people in our caln and the public who play on our server , Its not just me !

[K]

I cant make any conclusions about their connections and I didnt say it was the be all and end all either but the winmtr quite clearly shows that there is something overloading your line:

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 213.130.145.49 - 0 | 91 | 91 | 15 | 53 | 125 | 31 |
| gw213-130-145-97.as15444.net - 0 | 91 | 91 | 15 | 53 | 203 | 78 |
| a2-0s100.cr1-telhe-lon-uk.as15444.net - 0 | 90 | 90 | 16 | 49 | 125 | 47 |
| linx-1.as8838.net - 0 | 90 | 90 | 15 | 55 | 141 | 46 |
| ge0-0.lonrhr2.as8838.net - 0 | 90 | 90 | 16 | 56 | 157 | 47 |
| denethor.multiplay.co.uk - 0 | 90 | 90 | 15 | 58 | 172 | 32 |

The key info here is Wrst. This is high from the initial hop. Heres trace of what is should be like:

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dsl-212-135-219-177.dsl.easynet.co.uk - 0 | 16 | 16 | 0 | 0 | 0 | 0 |
| co1.cr0.wrvaux.uk.easynet.net - 0 | 16 | 16 | 0 | 10 | 16 | 15 |
| 217.206.242.97 - 0 | 16 | 16 | 0 | 14 | 18 | 0 |
| linx-2.as8838.net - 0 | 15 | 15 | 0 | 8 | 16 | 0 |
| ge0-0.lonrhr2.as8838.net - 0 | 15 | 15 | 0 | 5 | 15 | 15 |
| denethor.multiplay.co.uk - 0 | 15 | 15 | 0 | 12 | 16 | 15 |

Notice there is very little difference between Wrst and Avrg.

Please let us know if the move improved the situation. I've moved the server to a machine with hyperthreading disabled as I believe it could be adversely affecting the halo server performance.

[coroner]

we had 16 people on it and it was dropping our connection and all sorts very bad

[K]

What are we talking about here? The server on the new machine? Just been on with 15 others and appart from the peps playing with silly pings few 100+'s and a 200 it was smooth solid ping of ~40.
Do you have the traces from the people seeing the issue ( traces during the issue not afterwards ).

[coroner]

look everytime i say its bad ,someone says oh its fine for me ,well whats the point me saying anything anymore !, im not going to reply back anymore! its pointless !,all i have to say is that i play on other servers and its no where near as bad as this !so do what you want and say what you want !GOODDAY !

[Boffykins]

If you'll read Killing's post, he asked you a question which will get us closer to solving the problem for you. Please do read the posts.,

[K]

coroner we are trying our best to help you here but unless you help us by answering the questions we cant.
So back to the questions:
1. "we had 16 people on it and it was dropping our connection and all sorts very bad". What are we talking about here? The new server on halo://212.42.10.165:28125/?
2. If so can you provide the winmtr os the connections while the issues where being observered.

If you didnt take any traces dont worry. Pop into IRC #mpukhosting on Quakenet after 19:30 tonight and we'll go though everying in an attempt to sort this one.

[coroner]

I dont want to do anymore, but if 3 servers ant enough what is ?
how can i give or show you any more !,do you go though this with every other server you have !, its not going to get better !, so i won"t bother you anymore, Thanks anyway !

[Shalloe]

im on irc now and will b on 4 the rest of the night

[K]

Cheers Shalloe I finish work about 19:00 will grab some dinner and will be with u as soon as I can lets see if we can crack this one shall we. I have to agree this with coroner this has dragged on but its not for a want of trying things :(

[SiLeNTBoB]

the thing we run in hte background is probably TEAMSPEAK. and that aint gunna cause all the lag we experiance. tbh the server aint bad its just every couple of minutes it gets a surge of lag and every1 warps, then it goes back to normal for a few minutes then surges again. ive got a 1mb line and live in london i ping most of the time at 34-67 and i know for a fact that it isnt my end.

even if u sort this shiz out we aint gunna renew the server next month.

[Cs-Rogue]

my server is lagin too!, we all get a good enugh ping but sometimes it warps like a mofo

the server is

multiplay.co.uk :: --==SiN==-- Clan Server

[K]

Originally posted by SiLeNTBoB
even if u sort this shiz out we aint gunna renew the server next month.
Moving on to another game?

[coroner]

look why be rude ! there is no need for sarcasm , we are all passionate about halo and are being made to look fools .these little ping tests arent solving anything , is there a new approach to this so that we can sort this out for good ! ,talking to you on mirc is not helping ! ,its not your servers !, this is obvious ! its a network problem !,its like we are getting starved bandwith , now can we move on to the next stage and get a move on , i am not just some bad loser saying (waghhh im lagging) because i play crap ,we all just want a fair crack at each other !, and to try and build a strong clan !

[Boffykins]

You're not getting starved of bandwidth, all boxes plug into a 1gig backbone via a 100mbit link. The backbone arely goes above 100mbit itself. Believe me, we are trying to sort this problem with these servers, and are trying to think of the possible causes.

[Wekkta]

hello :)

Im the leader of EG on Halo and one of my jobs is to make sure everyone in the clan is happy :D


however


i hear that my underlings are in distress by this server your providing us :mad:

But now i am also disapointed :madgo:

Everytime we ban/kick some one from it, EVERYONE gets a lag surge that lasts 5 seconds... when your in a battle thats a long time...


so unless this and all the other problems are sorted and my clan members are happy :)
I wont bother paying for the server again. Hope i didnt mean to be rude in any way possible :rolleyes: im just saying my opinuin :p:


so, no improvements within a couple of days then its

:wavey: bye bye multiplay server

[EG-Ranger]

My name is Jim (EG-Ranger) i am the Halo Deputy in command of the US section, When i go onto the UK server, just about every few minutes someone is sayingLAGGG or F***ING lag on this server is for s**T. And yes, last time i posted, someone said to me that by me reitterating coroner is not solving anything or helping him... for shame on that person, that is exactly the point.. its not just coroner as you can see that is having problemos amigos, we all are...good luck in tracking the root of the problem.
Thank you for your time gentlemen, good day.

[K]

Originally posted by coroner
look why be rude ! there is no need for sarcasm , we are all passionate about halo and are being made to look fools .these little ping tests arent solving anything , is there a new approach to this so that we can sort this out for good ! ,talking to you on mirc is not helping ! ,its not your servers !, this is obvious ! its a network problem !,its like we are getting starved bandwith , now can we move on to the next stage and get a move on , i am not just some bad loser saying (waghhh im lagging) because i play crap ,we all just want a fair crack at each other !, and to try and build a strong clan !
Sorry you thought I wasnt been rude I wasnt, just thought that since SiLeNTBoB said what he did that you might be moving to another game, it wasnt meant as anything but an honest question.

I have to say we are coming to a end of the things we can try. With Shalloe's help the other evening we went though all the possibilities with no conclusive results. Shalloes network graphs where fine the server was run on a processor that was only running your server. We tried it on a hyperthreaded machine and on a standard smp box including with affinity set. At no point did the cpu load spike in fact it was a bit too smooth in that maps made no difference to cpu load which is somewhat uniq.
I think we have two options left.
1. Try a single processor machine
2. Try a max player limit of 12-14.

Im pretty convinced (1) wont help as this is pretty much emulated via setting affinity. So as the last thing I can think of is to try lowering the player limit. Why? Well it looks like halo is using a fixed processing time as cpu load doesnt vary at all due to maps or the amount of combat. With this in mind it could be hitting the limit of the engine while running 16 players.

If anyone else has suggestions I'm open to ideas but here's the facts so far:
1. Not a lack of spare CPU only 34% used.
2. Not a network issue. All traces where clean as a wissle even when graphed on a second by second basis from client to server while playing.
3. Not a config issue ( halo configs dont have anything to set :P )

The only other thing I can think of is ( and dont take this the wrong way ) oversensitisation to the issue. I've been guilty of this myself after coming back from LAN's where the smallest fluctuation happens and I shout lag :P This is exhadurated on good servers as when your used to good the slightest glitch can be noticed where as on a server server with say a 200 ping you wouldnt notice a thing. Its just a perception thing.
Also doesnt help that halo doesnt have a max ping setting so people do seem to be happy to play on the server with a high ping. This can make people with a good ping call the server laggy when its actually just a few players due to their connections. This is one reason people percieve a server to start off "smooth" and end up "laggy" as their perception / expectation alters over time.

Just to be clear Im not saying that is whats happening but it may be a contributing factor.

Usually lag issues are easy to fix its either cpu and or specific network issues which are easy to diagnose and fix. Unfortunately this hasnt been the case here and we can only say we have have done all we can to try and diagnose any issue there may be.

If you would like to try lowering the server player limit to see if it is an engine issue or have any other ideas please let us know.

Oh a final idea something caused by the recent security patches?
N.B. Network diagnosed using Shalloe's connect ( thanks for the help there Shalloe ) so dont rule this out for other players, your connection conner looked overloaded in the trace you did. If you recon u've sorted that or want help trying to sort it jump into IRC and we'll see what we can come up with.

[coroner]

i have a 1meg line and when i host a game with 8 players it runs better for every one than your server how ?

[K]

Originally posted by Wekkta

Everytime we ban/kick some one from it, EVERYONE gets a lag surge that lasts 5 seconds... when your in a battle thats a long time...

If u get lag on kick ban thats obviously a "feature" of the halo server ( I assume your talking halo here ). So there's nothing we can do about that sorry. A similar thing happens when admins use webadmin on UT based games, its just one of those things you have to learn to live with or try to get the developers of the game to fix.

Originally posted by Wekkta

so unless this and all the other problems are sorted and my clan members are happy :)


Im not aware of any "other problems". If you are seeing issues drop a mail into clanservers@multiplay.co.uk and pop into #mpukhosting on Quakenet IRC. We cant fix something you dont tell us about :P

[K]

Originally posted by coroner
i have a 1meg line and when i host a game with 8 players it runs better for every one than your server how ?

1meg DSL in the UK therefore 256Kb up?

how is the dedicated server setup?

8 players this may point that our theory on engine limitation may be correct?

[coroner]

its not dedicated just us pissing about on a made up game anymore than 8 players and it lags to sh..

[K]

not really comparing apples for apples there then Im afraid.

[K]

Originally posted by EG-Ranger
When i go onto the UK server, just about every few minutes someone is saying LAGGG or F***ING lag on this server is for s**T.

Its interesting that over the past 24 hours the servers only been empty for 1/2 hour and that was 4:30am->5am so for all said players moaning about lag they sure do like to play on it.
http://gaming.multiplay.co.uk/stats/server_2964_day.png

[coroner]

because its a care free server ,and we got fun games on it ,and we are recruiting ,and we got lots of friends that play on it to find each other and meet up ,we have had a usa server for months and now we have a uk server, so EU players come to the uk 1 for a better ping ? and we are getting bigger by the day !. where else would EG wannabes go ?

[Shalloe]

firstly the lag surges that happen when some1 is banned is not a feature of the game. it because the banlist is not set up properly. it was all ok on denthor then teh server was moved and teh banlist wasn't sorted out. muldoon set up teh banlist on denthor. he moved it somewhere else when he set up the custom gametypes. it was in the C:\Documents and Settings\Default User\My Documents\My Games\Halo folder by default. then moved somewhere else path i cannot remeber though.

this really neeeds 2 b sorted out because ppl even getting disconnect from the server when some1 is banned.

as 4 all halo servers lagging and it not being connections/network/servers that is wrong with it mayb clanforge has something 2 do with it. u r the only ppl using clanforge and u r the only ppl with the server problems. if the server is not sorted out i am affrid that we wont b renewing r server and will finding another host 4 the uk server. even if it cost more we have more ppl paying this month anyway.

the EG servers r very popular as u noticed they were only empty 4 1/2 an hour in 1 day. mayb its because of the custom gametypes we have on both of r servers, i dunno, but u c y the problem with the lag has 2 b osrted. and i think u should offer free debranding on ur halo servers 4 the time being as it only gets u a bad reputation

[K]

Originally posted by Shalloe
firstly the lag surges that happen when some1 is banned is not a feature of the game. it because the banlist is not set up properly. it was all ok on denthor then teh server was moved and teh banlist wasn't sorted out. muldoon set up teh banlist on denthor. he moved it somewhere else when he set up the custom gametypes. it was in the C:\Documents and Settings\Default User\My Documents\My Games\Halo folder by default. then moved somewhere else path i cannot remeber though.

this really neeeds 2 b sorted out because ppl even getting disconnect from the server when some1 is banned.


There is no such folder on the dedicated server and there is no differences between the game setup on each machine its one of the key features of how our system works. Do you have anymore information on this issue, documentation etc?

Originally posted by Shalloe
as 4 all halo servers lagging and it not being connections/network/servers that is wrong with it mayb clanforge has something 2 do with it. u r the only ppl using clanforge and u r the only ppl with the server problems.


ClanForge has nothing to do with it. The core system doesnt even run the the server machines so something we can easily discount but thanks for the idea.

Originally posted by Shalloe
if the server is not sorted out i am affrid that we wont b renewing r server and will finding another host 4 the uk server. even if it cost more we have more ppl paying this month anyway.


Still not seen an answer to the question about reducing the player limit to test if its an engine limitation. I believe this is the only option left we havent tried.

[Shalloe]

it was lagging 2day when locked teh server and played 4v4. half of what the servers is spose 2 b able 2 hold. so i dont think reducing size limit will amount 2 anything.

banning ppl was fine on denethor. then muldoon changed the datapath when setting up the custom gametypes. the banned.txt file was also changed 2 another folder not the default folder but still worked fine when banning some. could u please try moving r server back 2 denethor and c if that will solve the problem. as it was working fine until u moved the server about 2 different machines.

there has 2 b some reason y ur servers lag and i know of no other servers that have the same problems

[K]

ok the banning looks like bungie / MS incompitant coding. I've altered the configs so this should now be fixed.

I can tell you I would love to know the issue. But I am really running dry on things to try. Have you tried the public recently. If not comparing it would be interesting as the only difference I can see between it and your server is your custom game types.

[Shalloe]

nope the banning still isn't fixed.

[K]

Seemed to be working when I just looked server side.

[Shalloe]

banning works now without it lagging thnx for proving those idiots who said it was since the custom gametpye and i could only have 1 or the other. namely muldoon and GeeDee

now u have 2 sort out the warping

[K]

No quite idiots it was due in part to the custom game type. It appears that ban file is stored in the custom gametypes dir and is also locked. That means that if two servers use the same custom gametypes dir I gibs itself. After hacking around in the config theres an option to give the file a specific number which is now using the server id and hence eliminating the confict. I would consider this to be a bug in the server design :(

[bLacK wiDow]

hi

well i am runnin a 56k so i can't play 16 player servers on halo anyway - but i have been tryin the tac uk server and i get serious lag as soon as i join - around 2000+ ping

i can play 8 player or even 12 player servers fine and i have a ping of around 200 which is fine for me -

i will have to try other 16 player dedicated servers to see the difference between them and the tac uk server.

but they do seem to be more laggy than usual.

[coroner]

someone posted ! ....well the server will be gone soon , and no one has got back to us with any new ways to help us out , multiplay will be glad to see the back of us ,but we have 2 USA servers now ,so pop on ! anytime ,:cool:

[coroner]

yes and it keeps dropping our connection , very cool in clan games ! thanks multirubbish ,

[K]

Well cant say we didnt try everything from CPU load to network. All where tried and discounted. The only think that it could be is that good low ping servers highlight any small bit of lag there is, where as a high ping server hides it.
Sorry we couldnt fix it to your satisfaction but when a server is only using 20% CPU and the network trace looks fine we are out of options as we dont have the game code to fix :P

[coroner]

why does it drop our connection ? ... is that lagger s

you got to look at your network !
like i said before my home host server is better than your server !


and do you use this system to ?


Our servers are connect to a network with fast, permanent internet connections. This way, it's possible to have large datatraffic. The Fair Use Policy (FUP) means that excessive datatraffic by users will be stopped. This means for both upstream- and downstream. GameServers pays for datatraffic and want this to be used by all it's customers equally. In practice this means that with normal usage the server can be used unlimited, however an individual or clan will be warned if it has excessive datatraffic. When excessive usage continues, we can give the user a penalty for the surplus of the datatraffic.



and we have had one month of poor gaming on it and we paid for that aswell ! , it is well unfair ,just because people played on it dont meen to say we enjoyed it , i think we should be compensated for the poor performance of your server !

[K]

Sorry coroner I dont understand what u are trying to say or ask there.

[bLacK wiDow]

well i have done some testing with 16 player dedicated halo servers -


i went on about 10 servers and all of them expect one i had a ping of 2000+

1 server i had a ping of 400 for a while but then i lost connections after a couple of minutes.

and i also don't know where the servers i played on were based as they could of all been american based for all i know.

but overall i'm assuming that it has nothin to do with multiplay that i get lag -

it's simply that 56ks just havn't got the capabilites to play 16 players on halo.

i obviously can't comment about the network connection being lost etc.. cus that is the servers fault

but the lag i get on the tac uk server is due to my connection and not theirs.

[coroner]

we have 16 of our clan playing on it all adsl only ( clan rule ) and we lag to crap , ?

[coroner]

Originally posted by Killing
Sorry coroner I dont understand what u are trying to say or ask there.


well of course not !
i want something !
our money back !
and to wash our hands of you all !
we are just clowns who give our money out for fun !
here lets give you more money now for free !
In 1 month you could not help of fix the problem !
and everything we said to help you was disregarded as us talking crap , well thank you ! , we will go and carry on with our nooby lives and complaining about lag because we are crap at the game !, good day multiplay ! thanks for nothing

[K]

Im sorry you think that way coroner. You are fully aware of the hours and hours we put into looking at your problem and the conclusions that arose.

and do you use this system to ?

This has absolutely no context how do u expect us to know what u mean.


you got to look at your network !
like i said before my home host server is better than your server !

As u told me before you where not running a dedicated server so not a fair comparison, especially as u where local to the server so no network latency. And as you for well know we have looked at the network traces on many occasions and they show nothing wrong except in your case which was a local issue. You never did provided a trace showing you fixed your local network issue.


... is that lagger s

What??


Our servers are connect to a network with fast, permanent internet connections. This way, it's possible to have large datatraffic. The Fair Use Policy (FUP) means that excessive datatraffic by users will be stopped. This means for both upstream- and downstream. GameServers pays for datatraffic and want this to be used by all it's customers equally. In practice this means that with normal usage the server can be used unlimited, however an individual or clan will be warned if it has excessive datatraffic. When excessive usage continues, we can give the user a penalty for the surplus of the datatraffic.


I have no idea what this is a quote from a web random site, certainly doesnt have any relavence here that I can see.

So again we have eliminated all variables that can be attributed to us, network and server cpu usage. That leaves only game code and external issues like client machines, which we cannot be held accountable for Im afraid.

If you can come up with some more information that we can look at to prove otherwise we will however be glad to investigate it.

[CyberDrac]

Originally posted by coroner
well of course not !
i want something !
our money back !
and to wash our hands of you all !
we are just clowns who give our money out for fun !
here lets give you more money now for free !
In 1 month you could not help of fix the problem !
and everything we said to help you was disregarded as us talking crap , well thank you ! , we will go and carry on with our nooby lives and complaining about lag because we are crap at the game !, good day multiplay ! thanks for nothing

I've read through this thread repeatedly from beginning to end, I am dismayed to hear that you had these problems, however to infer that Multiplay doesn't care about your problems and has done nothing is simply incorrect. From what has been posted they have followed a logical problem solving pattern, eliminating each potential obstacle and bottleneck as the possibilities arose, however, one you have eliminated all factors within your control then there is nothing further you can do. In your case I hope that your new servers serve your needs well and faultlessly and I understand your frustrations but politeness cost nothing and makes people more sympathetic to your cause, impoliteness doesn't help you and doesn't motivate people to help ... if you encounter technical problems in the future I suggest you keep a level head regardless of your personal angst and keep your correspondance civil and factual to help those who are trying to help you. In the end you have the final say in taking your custom away from Multiplay and so good luck to you and your clan in your future endeavours.

CD

[RTO]

I'd be insterested to know what sort of client-side settings you have set up. From having a look at the Bungie Support site, I can see they recommend turning some settings down, and highlight a number of other things you can do to increase online performance.

It's all under Section 4 of :
http://www.bungie.net/Games/HaloPC/page.aspx?section=FAQInfo&subsection=Support&page=techperfFAQ

The following 2 MS KB articles also have various things to check when experiancing performance problems online.

"Halo: Combat Evolved Is Slow or Performs Poorly":
http://support.microsoft.com/?id=829471
"Known Multiplayer Issues in Halo: Combat Evolved ":
http://support.microsoft.com/?id=829469

Not found anything as yet in any of the Bungie Community forums (I'm currently on page 4), but I'll keep having a look...

I'm sorry if any of this has already been brought up, I only skimmed over the rest of the thread.

[coroner]

Originally posted by CyberDrac
I've read through this thread repeatedly from beginning to end, I am dismayed to hear that you had these problems, however to infer that Multiplay doesn't care about your problems and has done nothing is simply incorrect. From what has been posted they have followed a logical problem solving pattern, eliminating each potential obstacle and bottleneck as the possibilities arose, however, one you have eliminated all factors within your control then there is nothing further you can do. In your case I hope that your new servers serve your needs well and faultlessly and I understand your frustrations but politeness cost nothing and makes people more sympathetic to your cause, impoliteness doesn't help you and doesn't motivate people to help ... if you encounter technical problems in the future I suggest you keep a level head regardless of your personal angst and keep your correspondance civil and factual to help those who are trying to help you. In the end you have the final say in taking your custom away from Multiplay and so good luck to you and your clan in your future endeavours.

CD



omg thank you ! , if thay spoke to me with your tone maybe i wouldnt feel like there playing games with me !

[K]

Originally posted by coroner
omg thank you ! , if thay spoke to me with your tone maybe i wouldnt feel like there playing games with me !

I for one am confused by this comment, we have done our upmost at all times and have been cutrious and professional every step of the way or am I missing something here?

[coroner]

see my point .. but you got back up now, and im 1 man so you win !

[Wekkta]

tis not a good idea to make one of my underlings mad :rolleyes:

Especailly if its THE CORONER :bandit:

the problem is still there, even after you said about the banning problem being fixed.

Id rather have a chainsaw pressed against my head thanks rather then use the server again :rotate: :chainsaw:

meh, no problems though as i/we wont have to pay ever again :D

[K]

Originally posted by Wekkta
the problem is still there, even after you said about the banning problem being fixed.


Is the banning issue not fixed then? When I last spoke about this I was told it was.

[K]

Originally posted by coroner
see my point .. but you got back up now, and im 1 man so you win !
No unfortunately I dont see you point, thats the problem. Is there something else you would like us to check / investigate that you believe might rectify any issues you are seeing?

[SiLeNTBoB]

eh the servers usless, were looknig into gameservers.net now its cheaper and hopefully better than multiplay

[BoBCaT]

no offence to any of the tecchies at multiplay, or their fantastic I-Series of LAN events, but the problem is very real.

I have been playing online for a while with Halo, have played on many servers, even US servers. But on the server in question there is a very noticable lag, which does ruin the gameplay. Many a time have i walked along, stopped, yet found myself continue to walk and fall off a big drop and die due to a sever lag, also the same when driving. All of a sudden i get a big lag and a rock has appeared infront of me and flipped the vehicle.

In all the servers i have played on, this has been the most lag-laden one to grace my PC monitor. Not even the US servers lag this bad, so I must concur with Coroner.

:madhatter

[RTO]

Coroner, did you read my previous post about settings? I'd be interested to know if any of those articles have anything of use in them.

I personally don't have Halo, so can't test them myself.

Additionally, might I suggest you all come online tonight and we can run some tests in real time, rather than communicating over the forums, which isn't ideal....

I'd suggest you grabbing myself, or one of the other admins on IRC at around 8ish.

How does that sound?

[K]

Originally posted by BoBCaT
no offence to any of the tecchies at multiplay, or their fantastic I-Series of LAN events, but the problem is very real.

I have been playing online for a while with Halo, have played on many servers, even US servers. But on the server in question there is a very noticable lag, which does ruin the gameplay. Many a time have i walked along, stopped, yet found myself continue to walk and fall off a big drop and die due to a sever lag, also the same when driving. All of a sudden i get a big lag and a rock has appeared infront of me and flipped the vehicle.

In all the servers i have played on, this has been the most lag-laden one to grace my PC monitor. Not even the US servers lag this bad, so I must concur with Coroner.


I cant say I've looked at your net connection BoBCaT so I cant make any conclusions but I have played on the server several times and appart from new player / modem player lag didnt see anything of issue this + all the other test results have not shown anything that we can improve. I would love to beable to wave a magic wand to make it all better but we have no such device :(

If you want to test your connection either run mtr or ping plotter while playing on the server and send us the results and we'd be happy to have a look see if there is an issue specific to you. Also include when u playing so we can check the CPU stats for that period on the machine.

[FaB]

well my names FaB and i live in the uk, in salisbury, on a 560k modem.. and i ping between 32-67 on our server, but when i play its like im pinging 2000+ i warp everywhere... everyone warps around me. I've been playing in major league matches and about to score/save flag, but only to of lagged of the edge and died, or missed complelty because the people have warped out of my range... in the 1 month i've been playing on the server, ive never played a lag free game, its aboltuley atrocious. I would like to know how on earth this server was worth £56... this is alot of money to some people, and for us it has been wasted.... we certainly wont be using, or recomneding your servers to anybody.

[K]

Originally posted by FaB
well my names FaB and i live in the uk, in salisbury, on a 560k modem.. and i ping between 32-67 on our server, but when i play its like im pinging 2000+ i warp everywhere... everyone warps around me. I've been playing in major league matches and about to score/save flag, but only to of lagged of the edge and died, or missed complelty because the people have warped out of my range... in the 1 month i've been playing on the server, ive never played a lag free game, its aboltuley atrocious. I would like to know how on earth this server was worth £56... this is alot of money to some people, and for us it has been wasted.... we certainly wont be using, or recomneding your servers to anybody.

If you would like us to check the network traces send in an mtr / pingplotter trace and we'll have a look but from reading around 56K is just not going to be playable due to the high bandwith requirements. Another thing to check is to ensure u dont have any other comms software / mail running the background. I myself have a 2Mb DSL here but if I leave mail running in the background its like a 2second ping when it checks. I've cursed servers may a time before only to quit and find I've left mail or some other app running in the background. Sometimes its not even network releated but CPU.

[FaB]

im not stupid dude... i dont leave programs running in background.. and i have a 1.5 ghz machine...

[RTO]

FaB, did you see my comment previously, would you like to meet online tonight, and try and rule out things one-by-one, do some real-time tests, etc?

[K]

Originally posted by FaB
im not stupid dude... i dont leave programs running in background.. and i have a 1.5 ghz machine...
Im not infering anyone is stupid but I do like to cover all the bases and FYI I have a 2.5Ghz machine and it can still cripple that especially with AV so dont be too quick to rule out things. Diagnosis of these types of issues is a step by step process if u ignore one of the steps its sods law it will be the one causing the issue :D

[SiLeNTBoB]

it doesnt matter now, were moving to a different company, hopefully we'll have more luck there, thx for wat uve done but we wont be renewing any contracts with u guys.

[RTO]

SilentBob, that's fair enough, if I were in your situation, I would do the same.

I'd just like to have a look at what's actually going on, and try and see if we can get to the bottom of this. The only way we are going to be able to do this is with your help, which is why I wondered if you'd like to meet online tonight and try a couple of things...

*** EDIT ***

I'm going out now, however I will be back online at 8pm, in #mpukhosting on Quakenet if you wish to help us solve the problem, and save others from the problems you have suffered with your server.

[EG-Ranger]

I was on the UK server yesterday, my screen was stuck on the same frame for a couple seconds...sweet guys......NOT!

[RTO]

EG-Ranger, comments like that do not help, as I've said, I will be online in #mpukhosting on Quakenet IRC from 8pm tonight, if you would like to stop by (with as many others, Fab, SilentBob, Coroner, etc) then we can hav a go at getting ot the bottom of this...

[Mamacita]

You lot are only like 15 or something right?

[SiLeNTBoB]

wtf lol?

no most of us are 20+ we've got some old farts and some young'uns. we are a professional clan with experianced ppl at the helm we not stupid and immature like ur trying to imply so stop treating us like we are 15 year olds.

[FaB]

your calling us kids?

im 21 wekktas 22 rangers 36, coroners 59!

i mean come on

[Wekkta]

:alien: i see your upsetting my underlings :pissed:


so nope were not kids sorry :rolleyes:

When i play on the server for just 15 minutes this happens to my connection to it.

:cwmdie:

dosnt matter though, like bob said

Bye Bye :wavey:

[SiLeNTBoB]

has any1 mentioned the random server shutdowns and cutoffs yet? theres so many problems i forgot to mention it :|

[K]

nope

[RTO]

From those series of replies, I take it you have all completely ignored my posts.

[coroner]

thank you but we have been on irc before "and all we did was send you little ping tests again and again ! ,but the server is gone now "and so is your problem ,thank you RTO but theres no point now !, i would like to of made progress with this ,but what can you do by looking at the tests time and again , we wanted answers on day one , it just dragged out ,we were all pissed off and then we were asked to do more tests " the same tests "again , "we wanted" ok lads its done ! , not "hey" get on irc and lets talk about the same things again ,but with someone new , who will inturn ask us to do small ping tests , as you can see , we new what was instore for us again and no one could be assed !, but thanks !

[CyberDrac]

Originally posted by SiLeNTBoB
wtf lol?

no most of us are 20+ we've got some old farts and some young'uns. we are a professional clan with experianced ppl at the helm we not stupid and immature like ur trying to imply so stop treating us like we are 15 year olds.

Originally posted by FaB
your calling us kids?

im 21 wekktas 22 rangers 36, coroners 59!

i mean come on

If you had read my earlier post you would have relaised that you had my sympathy and support, the only issue I had was your behaviour, this has gotten worse and any sympathy I may have had has now vanished. We believed you to be kids because of your immature attitude, the slang used, and your poor use of the English language. I personally apologise for that assumption but I feel it was reasonable based on the posts made. I understood your frustrations but your attitude is disgusting and you should be ashamed of yourselves, this is no way to act in a civilised discussion. Wekkta ... you seem to be the only person with a cool and level head, and I suggest that you become the sole spokesman for the rest of your clan and try and present the facts in a reasonable way, you may even get the issues fixed before your contract expires.

CD

[RTO]

Originally posted by coroner
thank you but we have been on irc before "and all we did was send you little ping tests again and again ! ,but the server is gone now "and so is your problem ,thank you RTO but theres no point now !, i would like to of made progress with this ,but what can you do by looking at the tests time and again , we wanted answers on day one , it just dragged out ,we were all pissed off and then we were asked to do more tests " the same tests "again , "we wanted" ok lads its done ! , not "hey" get on irc and lets talk about the same things again ,but with someone new , who will inturn ask us to do small ping tests , as you can see , we new what was instore for us again and no one could be assed !, but thanks !

I might have asked you to run MTR once more (I haven't seen any of your test results)... I was more interested if any of the Bungie or MS KnowledgeBase articles I posted earlier would have helped at all.

[SquireMuldoon]

You server expired today and has not been renewed as per your request.

Im sorry you had these issues with your server, but there is no point in continuing this thread if you no longer have a server with us.

Thread Closed.

[K]

Just thought I'd add this quote from the dev's of Halo Custom edition:

Things included in the new executable are "Fast Shaders" (improves performance up to 60% on pixel shader hardware), improved network code (reduces the incidence of player "warping"), and lots of new features that provide options for players to improve their multiplayer games.

So sounds to me like it could all be down to bad netcode in Halo.