Noodleman
2nd October 2003, 12:56
These chipsets are NOT supported by Command and Conquer Generals:
" 3dfx chipsets
" Nvidia TNT2
" ATI Radeon Mobility
" ATI Radeon 7200
" ATI Rage 128
" ATI IIC AGP
" S3 ProSavage
" S3 Graphics Twister
" SiS650 Integrated VGA chipsets
" Trident Blade 3D
" Vivid XS
" VIA Tech graphics controllers
" Quadro4
" Leadtek Winfast GeForce 2 GTA
" SiS Xabre
" Gainward Xabre
" Intel Extreme Graphics2 82865/G
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The installation program crashes when I click Next. I never get a chance to enter my serial number. How can I fix this?
Answer
This seems to happen with certain graphic card drivers. Updating graphic card drivers tends to help. Go to the computer manufacturer's site or the graphic card manufacturer's site and get the latest driver. If you close background tasks and start the installation again, the installer should get to the screen to enter the serial number and you can install normally, although we suggest installing new graphic drivers first.
For Windows 98/ME
To do this, hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "close programs". The only two applications that you want listed here before running or installing the game are "explorer" and "systray". Close all other programs by double-clicking on them. You will need to repeat this process after closing each application. Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
For Windows XP
To do this, hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Processes tab; this will list all current programs that are running. Close all programs that have your login ID next to them. Your user ID is listed in the second column next to the program name. For example here is a portion of what you should see;
Image Name User Name Session ID
Explorer.exe Owner 01
The Image Name column is the name of the programs currently running. The User Name column is where you will find your User Name. The best way to check this is to locate "Explorer" and see what it says under User Name.
Also, do not close any applications that say "System" next to them. Be sure not to close a program labeled "Explorer" or "Taskmgr" as well. You close each one of these applications by clicking on each one and hitting the button "End Process". Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
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After the game is installed, I run the game and a "Serious Error" message appears as the game is loading or as I am about to start the mission. What is happening?
Answer
Try setting the Monitors Refresh Rate to 75 Hz.
You can do this by: Right clicking the desktop and selecting properties
Then choose the Settings Tab
Then click on the Advanced button
Select the Monitor Tab at the top.
Select 75H Hz from the drop down box.
Please be sure that your computer system meets the C&C Generals Minimum Requirements
OS: Windows XP/ME/2000/98 (Windows 95/NT not supported)
CPU: 800 MHz Intel Pentium III or AMD Athlon processor
RAM: 128 MB
CD/DVD-Rom Speed: 8x
Hard Drive Space: 1.8 GB free hard disk space plus space for saved games, Windows swap-file, and DirectX 8.1
Video: 32 MB AGP video card using the Nvidia GeForce 2, ATI Radeon 7500, or more recent chipset with DirectX 8.1 compatible driver
Sound: DirectX 8.1 compatible PCI 16-bit sound card
Input: Keyboard, Mouse
If your system does meet the requirements:
Please end all of your background applications in order to correct this issue. Applications running in the background can cause C&C Generals to crash or perform undesireably. This is due to background applications conflicting with C&C Generals. Applications running in the background may be using one or more recourse that C&C Generals is trying to allocate. Please follow these steps to ending background applications according to your Operating System.
For Windows XP:
First, make sure that you are logged in as the Administrator (for Windows XP Professional) or Owner (for Windows XP Home). This will usually be the first account that was created once Windows XP was fully installed. If you are not certain, contact the manufacturer of your PC for assistance in finding your Administrator/Owner account.
Next, make sure that all background tasks are closed before running the game. To do this;
Hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Processes tab; this will list all current programs that are running. Close all programs that have your login ID next to them. Your user ID is listed in the second column next to the program name. For example here is a portion of what you should see;
Image Name User Name Session ID
Explorer.exe Owner 01
The Image Name column is the name of the programs currently running. The User Name column is where you will find your User Name. The best way to check this is to locate "Explorer" and see what it says under User Name.
Also, do not close any applications that say "System" next to them. Be sure not to close a program labeled "Explorer" or "Taskmgr" as well. You close each one of these applications by clicking on each one and hitting the button "End Process". Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
For Windows 98/ME:
First, make sure that you have closed any programs or tasks running in the background. To do this, hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "close programs". The only two applications that you want listed here before running or installing the game are "explorer" and "systray". Close all other programs by double-clicking on them. You will need to repeat this process after closing each application. Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
" 3dfx chipsets
" Nvidia TNT2
" ATI Radeon Mobility
" ATI Radeon 7200
" ATI Rage 128
" ATI IIC AGP
" S3 ProSavage
" S3 Graphics Twister
" SiS650 Integrated VGA chipsets
" Trident Blade 3D
" Vivid XS
" VIA Tech graphics controllers
" Quadro4
" Leadtek Winfast GeForce 2 GTA
" SiS Xabre
" Gainward Xabre
" Intel Extreme Graphics2 82865/G
-------------------------------------------------------------------
The installation program crashes when I click Next. I never get a chance to enter my serial number. How can I fix this?
Answer
This seems to happen with certain graphic card drivers. Updating graphic card drivers tends to help. Go to the computer manufacturer's site or the graphic card manufacturer's site and get the latest driver. If you close background tasks and start the installation again, the installer should get to the screen to enter the serial number and you can install normally, although we suggest installing new graphic drivers first.
For Windows 98/ME
To do this, hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "close programs". The only two applications that you want listed here before running or installing the game are "explorer" and "systray". Close all other programs by double-clicking on them. You will need to repeat this process after closing each application. Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
For Windows XP
To do this, hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Processes tab; this will list all current programs that are running. Close all programs that have your login ID next to them. Your user ID is listed in the second column next to the program name. For example here is a portion of what you should see;
Image Name User Name Session ID
Explorer.exe Owner 01
The Image Name column is the name of the programs currently running. The User Name column is where you will find your User Name. The best way to check this is to locate "Explorer" and see what it says under User Name.
Also, do not close any applications that say "System" next to them. Be sure not to close a program labeled "Explorer" or "Taskmgr" as well. You close each one of these applications by clicking on each one and hitting the button "End Process". Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
---------------------------------------------------------------------
After the game is installed, I run the game and a "Serious Error" message appears as the game is loading or as I am about to start the mission. What is happening?
Answer
Try setting the Monitors Refresh Rate to 75 Hz.
You can do this by: Right clicking the desktop and selecting properties
Then choose the Settings Tab
Then click on the Advanced button
Select the Monitor Tab at the top.
Select 75H Hz from the drop down box.
Please be sure that your computer system meets the C&C Generals Minimum Requirements
OS: Windows XP/ME/2000/98 (Windows 95/NT not supported)
CPU: 800 MHz Intel Pentium III or AMD Athlon processor
RAM: 128 MB
CD/DVD-Rom Speed: 8x
Hard Drive Space: 1.8 GB free hard disk space plus space for saved games, Windows swap-file, and DirectX 8.1
Video: 32 MB AGP video card using the Nvidia GeForce 2, ATI Radeon 7500, or more recent chipset with DirectX 8.1 compatible driver
Sound: DirectX 8.1 compatible PCI 16-bit sound card
Input: Keyboard, Mouse
If your system does meet the requirements:
Please end all of your background applications in order to correct this issue. Applications running in the background can cause C&C Generals to crash or perform undesireably. This is due to background applications conflicting with C&C Generals. Applications running in the background may be using one or more recourse that C&C Generals is trying to allocate. Please follow these steps to ending background applications according to your Operating System.
For Windows XP:
First, make sure that you are logged in as the Administrator (for Windows XP Professional) or Owner (for Windows XP Home). This will usually be the first account that was created once Windows XP was fully installed. If you are not certain, contact the manufacturer of your PC for assistance in finding your Administrator/Owner account.
Next, make sure that all background tasks are closed before running the game. To do this;
Hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "Task Manager". You will then see 5 tabs; Applications, Processes, Performance, networking, and Users. Select the Processes tab; this will list all current programs that are running. Close all programs that have your login ID next to them. Your user ID is listed in the second column next to the program name. For example here is a portion of what you should see;
Image Name User Name Session ID
Explorer.exe Owner 01
The Image Name column is the name of the programs currently running. The User Name column is where you will find your User Name. The best way to check this is to locate "Explorer" and see what it says under User Name.
Also, do not close any applications that say "System" next to them. Be sure not to close a program labeled "Explorer" or "Taskmgr" as well. You close each one of these applications by clicking on each one and hitting the button "End Process". Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
For Windows 98/ME:
First, make sure that you have closed any programs or tasks running in the background. To do this, hold the Ctrl and Alt keys down at the same time and hit the Del key once. This will in turn bring up a window called "close programs". The only two applications that you want listed here before running or installing the game are "explorer" and "systray". Close all other programs by double-clicking on them. You will need to repeat this process after closing each application. Note some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.