I ask WHY!

[Noodleman]

Why the hell are HP complete mongs... ! ! !

At work I have a faulty HP vectra pc sat on the side. The problem is the hard disk, It makes a real loud irritating noise. Much louder than it should, but the disk still works.

So I call HP (warrenty yay) and ask em to swap it.

After 20 mins of questions, and making me hold the phone up to the hard disk the guy says to re-install the OS!!

I mean is he made of cheese or what!

[Eskimo]

just say you reinstalled it...

[Noodleman]

id love to but for the past 2 hours the phone has been completly engaged. FFS

Im gonna RANT when i get through, i know it!! grrRRrRRrrrRrRr lol

[Gifted]

yup!

if they ask.... HAVE YOU........


always reaply with yes!
or they just flog you off for a few more days!

well annoying that you know what you on about and you know what needs doing but they start from the bloody begining every time! and treat you like a 3 year old child!

i mean whats the point in asking a question like 'Have you tried turning it off and back on again' - of course you fecking have! JESUS!

[Eskimo]

"is the computer powered on"



or the best one


User: "Hi yes my internet inst working it sasys someink about drivers....?"

Helpdesk: "Yes you need to download the latest drivers off our website."




......:o

[Noodleman]

lmao! lol

I said a silly thing like that once.

User: I can't seem to open outlook, im not usinig my account though.

Me: Because it's not your account you will need to e-mail me the details.

DOH!

[Say_Ten]

Originally posted by Gifted
and treat you like a 3 year old child!


If only, normally they treat you like a 55 year old art teacher ;)

[Gifted]

LMAO!!

although probably the same mental age eh!¬

[Noodleman]

FFS I STILL HAVENT GOT THROUGH!!!!!!!!!!!!!!

/me is starting to grow impatient

[Steadders]

they kind of have to though dont they, the cant speak to everyone as if there as leet as us, so they speak to the majority. 55 year old art teachers!

[Noodleman]

it's anoying for those of us who do know what a disk sounds like though.

Anyway I finaly got through... crunched some paper down the phone to em and they are sending a new disk lol.

[Kahless]

Someone rang a helpline and asked if the lightning could travel down the phoneline and blow up the phone/modem. The guy on the other end said it was possible, so they said they would disconnect her phone and modem. The guy on the other end said he'd phone her when it was safe to plug em back in :rolleyes:

[Noodleman]

and she is still sat there waiting for a call... polishing the dust off the phone every so often

[KermitTheFrag]

Ironically I've never had anything from HP that actually works. Have a ****ed HP4500 colour laser here thats ****ting it every 2 seconds. my old hp laptop was a piece of **** and the old git bought a jordana which the dust mites crawled inside and snuffed it on the screen leaving millions of little black dots.

pants. total pants stuff.

[Mingtea]

I have a different story, my year old Deskjet 940c works perfectly, and so does my 2 and a half year old jordania.... luck of the draw i guess.

[Kenny2001]

Working on a helpdesk takes a lot of hard work.

<rant= on> After having the induction labotomy actually giving a flying f*** about end users is as hard as it gets, I mean you have to take your eye off the clock, and it distracts you from bitchin to your workmates about the feckin education your company is paying for and 'making you do' so that you can look after customers better. Don't they know that after so many whinging morons without a clue in the world of how to use a PC, phoneing you up and trying to convince you that a lack of planning on their part constitutes a panic on urs..... You don't give a S*** about them... tell em to reboot and then leave your phone off the hook.. They'll soon fix it themselves (or get someone else) and stop pestering you.

</rant>

[Noodleman]

lol

I do some helpdesk work, it's not all that bad tbh... As long as your friendly i find people are ok.

Although you do get your wining little bitch's

*server crash*
"Hi can i have my work back"
*did you save it?*
"no"
*Then no you cant*
"It's all your fault bla bla bla"
*hang up*
--> User calls back
"bla bla bla"
*hang up*

:D

[Kenny2001]

Unfortunately I had 1200 people on the site I looked after and I had them queueing in my office.

scrote no.1..... behind him.
his boss (scrote no.2)... behind him..
scrote no.3 (his boss).

all not trusting each other to get the problem sorted (i.e. they didn;t know wtf their problem was or how to tell me)