Pipex are still ****wits

[Pumpkin]

Again, that is all.

[ant]

could you please explain your bitchings as i was considering goin with pipex adsl.

is this related to your absence from irc of late ?

[KermitTheFrag]

not any problems here :)

(apart from their aliases appear to have f*cked up for the www sites in the last couple of days).

[DeStRoYeR]

From what I've heard, their customer service leaves a lot to be desired.


And:
(pipex use WorldCom’s network).

Spoken to WorldCom tech support and was told that there SLA's have not been broken because it's not on there network. They have just sent me an email with SLA's on proving there point.

they also say that it's level3's problem telling WorldCom that the best route to get to level3 is to go to the US and connect to level3's network there and then go to uk2.net

spoke to level3 and they told me what's really happened, because of a couple of major isp's going tit's up and customers leaving and going to WorldCom and level3. The bandwidth that WorldCom have to level3 can't cope with the amount of traffic (dropped packets) and they need to upgrade there bandwidth to level3. So what level3 have done is closed down this connection and the best way to connect to WorldCom is through the US (bigger bandwidth connection)

He also added that it should be back to normal when WorldCom add more bandwidth.

Why did WorldCom tech support not tell me that. And they would be back to normal in a couple of weeks.

[KermitTheFrag]

yes pipex do use worldcom / uunet.

im jumping ship soon tbh as im moving but im not sure if anyone else is actually any better...

[Jazza]

isn't that because they are owned by them?

Originally posted by KermitTheFrag
yes pipex do use worldcom / uunet.

[KermitTheFrag]

Originally posted by Jazza2
isn't that because they are owned by them?


not totally owned by them apparently. if they can peer to another network and bail themselves out they'll be saved ;)

[bvark]

UUNET are the majority shareholder and sole IP supplier (well above 60%) in most of their European operations, including PIPEX.
This is the case for quite a lot of former KPNQwest national ISPs (e.g. former XLink in Germany), and yes, most of them have found alternate suppliers and exist independant of their parent company.

Love that 'we've got to trombone to NY because our bandwidth this side of the atlantic isn't big enough' excuse - Level 3 just screwed up their capacity planning, and probably didn't even ask Worldcom to upgrade until they noticed a problem. Worldcom's chapter 11 isn't going to help, though, since money for serious upgrades will have to come through the bankruptcy court.

Peering capacity problems don't typically make it down to the customer service people for a few days (if at all), because they can be hard to explain to the folks who staff most customer support operations.

[tiSSue]

tbh jolt/nildram i have seen little complaints nice peering too

pipex do have ****e peering which is apparently being fixed soon

[Cheez]

their peering is indeed fuxored (i get better pings when going via america) but i still get pings of 25-30 on jolt ut servers. although barrysworld is very slow for me.